Increasing efficiencies, customer centricity and more

In the face of increasing demand, regulatory and cost pressures, evolving customer expectations, climate change, security concerns, and other challenging market forces, electricity companies are turning to technology not only to address these issues, but also to increase their overall competitiveness and profitability. Technology is driving improvements in regulatory compliance, network efficiency, power outage reduction, customer communications and service, new product and service evolution, physical and virtual security, and more. And CGI is at the forefront of these advances.

With decades of experience in the global electricity sector, we provide a full range of services and solutions proven to help electricity companies meet their current and future challenges, achieve their strategic goals, and drive long-term growth and success.

What we offer

CGI’s services and solutions cover the entire value and supply chains of the electricity industry and include the following:

We also provide supporting IT services, including business consulting, systems integration services, business process services and IT outsourcing services.

The value we deliver

Our work with major utilities across the globe delivers the following competitive advantages:

  • Regulatory compliance: Avoidance of fines and rate case refusals, improved customer communications, fewer/shorter outages
  • Cost reduction: Improved network operational efficiency, resolution of ageing workforce issues, improved generation availability, reduced cost-to-serve at the retail level
  • Customer centricity: Improved competitiveness in unregulated markets, enhanced customer relationship management, launch of a wider range of products/services
  • Smart technologies: Increased understanding of smart technology benefits and costs, better management and exploitation of big data
  • Extreme weather: Improved prediction and response to extreme weather outages
  • Security: Enhanced security for physical infrastructures (plant and networks), as well as higher levels of cyber security for operational and information technologies

Why CGI?

CGI has worked with electric utility clients across the globe and has an extensive track record of delivering results. This is demonstrated by our long-term relationships with many of the world’s largest and most influential utilities. We have deep expertise in both regulated and unregulated markets, as well as a clear understanding of both the technology and business sides of our clients’ operations.

Highlights of our work and capabilities include the following:

  • CGI has designed and built 11 of the 17 central energy market stems in the world today.
  • We support large, well-known smart grid projects such as InovGrid (Portugal) and Low Carbon London (UK).
  • Our asset, resource and workforce management systems support 60 of the top 100 utilities in North America.
  • We have long-term outsourcing relationships with clients such as EDP (Portugal, Spain, Brazil, U.S.), Elexon (UK), EDF and GDFSuez (France).
  • Our comprehensive collections systems solution enables a leading energy services company in Northeast U.S. to reduce bad debt and increase the efficiency of its collections operations
  • We manage mission-critical systems for a large public utility in Eastern Canada.
  • CGI is data services provider for the rollout of 53 million smart gas and electricity meters in the UK.
  • We partner with EDF for the management of its nuclear, hydro and thermal plant maintenance systems in France.

Also see

Visit our business solutions specifically designed for the utilities industry.