Business process services
Helping accelerate clients’ transformation into customer-centric digital organizations
Through industry expertise, emerging technologies, IP-based solutions and world-class contact centers, CGI helps clients become customer-centric organizations by driving omni-channel customer management while enhancing their enterprise functions.
RELATED CAPABILITIES
Our digital Business process services approach enables organizations to predict customer needs and provide proactive resolutions, automate transactions, and deliver high-touch, high-value transactions. We leverage our deep expertise in:
Advanced analytics
Enabling insight- and idea-driven organizations
Organizations are looking to exploit the power of data using advanced analytics to respond quickly to customer and citizen demands. This includes using data science techniques such as machine learning, data mining, predictive analytics and location intelligence.
Digital transformation
Rethinking how things get done
Focused on driving value through innovation and agility, CGI helps clients rethink how they get things done. From generating ideas and building strategies to managing scaled implementations and agile operations, we collaborate with clients every step of the way.
Intelligent automation
Improving the customer experience and operational efficiency
CGI helps clients use the full spectrum of automation wherever they are on their automation journey—from robotic process automation (RPA) to artificial intelligence (AI) that ultimately will emulate full human cognition and empathy.
