Business process services

CGI awarded IDIQ contract to continue mission support services for U.S. Department of Justice

FAIRFAX, VA , Oct. 7, 2020 - CGI (NYSE: GIB) (TSX: GIB. A) was selected for an indefinite delivery/indefinite quantity (ID/IQ) contract to provide Mail and General Support Services (MGSS) to the U. S Department of Justice ...

Press release

CGI OpenGrid360 helps utilities transition to a sustainable future grid by unlocking data insight and accelerating innovation

MONTRÉAL, Jan. 23, 2020 - CGI (TSX: GIB. A) (NYSE: GIB) launched its new CGI OpenGrid360 solution to empower utility network owners and operators to address the demands of the decarbonized, decentralized and digitized energy market. ...

Press release

Your digital BPS partner of choice

CGI serves as a scalable partner that is expert at helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative services include:

Collections and billing
Customer care
Enterprise functions support (HR, finance, sales, facilities)
IT help desk (desktop, infrastructure, application support)

Quality, compliance and analysis
Sales enrollment, order processing and provisioning
Servicing, complaints and retention
Vendor, employee and customer help desk

Explore BPS-focused IP solutions

RELATED CAPABILITIES

Our digital Business process services approach enables organizations to predict customer needs and provide proactive resolutions, automate transactions, and deliver high-touch, high-value transactions. We leverage our deep expertise in:

Advanced analytics

Enabling insight- and idea-driven organizations

Organizations are looking to exploit the power of data using advanced analytics to respond quickly to customer and citizen demands. This includes using data science techniques such as machine learning, data mining, predictive analytics and location intelligence.

CGI Supports

Digital transformation

Rethinking how things get done

Focused on driving value through innovation and agility, CGI helps clients rethink how they get things done. From generating ideas and building strategies to managing scaled implementations and agile operations, we collaborate with clients every step of the way.

CGI Supports

Intelligent automation

Improving the customer experience and operational efficiency

CGI helps clients use the full spectrum of automation wherever they are on their automation journey—from robotic process automation (RPA) to artificial intelligence (AI) that ultimately will emulate full human cognition and empathy.

CGI Supports