BPS

We help your organization achieve smart operations by bringing together the best of your team with our global experts to apply CGI’s mature, rapid deployment methodology.  This distinctive blend of advanced technology and experienced operational teams drive exceptional service and business outcomes.

Digital processes

 Automate and improve workflows to optimize costs, mitigate human error risks, improve processing time, and enhance the user experience.

Intelligent automation

From robotic process automation to artificial intelligence, benefit from a full spectrum of hyperautomation technologies to drive operational accuracy, speed, and efficiency.

Global delivery

Through our global delivery model, drive down costs, expand access to exceptional talent, increase resilience, and accelerate implementation of strategic initiatives to compete and win in your global economy.

Omni-channel services

Connected and integrated telephony, web, email, SMS, chat, social media, and virtual assistant channels provide a seamless and tailored digital customer experience through CGI CustomerAdvance.

Innovative customer contact

Deliver a superior customer experience through our blend of human centered design with intelligent automation, real-time speech analytics, natural language processing, data-driven dialing, and AI virtual assistants to create effective inbound and outbound contact operations.

Highly skilled teams

Achieve well-balanced human-machine smart operations from our combination of industry and process expertise, deep operational knowledge, and optimal blend of digital technologies. Connect with our experts.