Your digital BPS partner of choice

CGI serves as a scalable partner expert helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative services include:

  • Collections and billing

  • Customer care

  • Enterprise functions support (HR, finance, sales, facilities)

  • IT help desk (desktop, infrastructure, application support)

  • Quality, compliance and analysis

  • Sales enrollment, order processing and provisioning

  • Servicing, complaints and retention

  • Vendor, employee and customer help desk

Explore BPS-focused IP solutions

 

Related capabilities

Our digital Business process services approach enables organizations to predict customer needs and provide proactive resolutions, automate transactions, and deliver high-touch, high-value transactions. We leverage our deep expertise in:

Enabling insight- and idea-driven organizations

Advanced analytics

Enabling insight- and idea-driven organizations

Organizations are looking to exploit the power of data using advanced analytics to respond quickly to customer and citizen demands. This includes using data science techniques such as machine learning, data mining, predictive analytics and location intelligence.

Rethinking how things get done

Digital transformation

Rethinking how things get done

Focused on driving value through innovation and agility, CGI helps clients rethink how they get things done. From generating ideas and building strategies to managing scaled implementations and agile operations, we collaborate with clients every step of the way.                                                             

Improving the customer experience and operational efficiency

Intelligent automation

Improving the customer experience and operational efficiency

CGI helps clients use the full spectrum of automation wherever they are on their automation journey—from robotic process automation (RPA) to artificial intelligence (AI) that ultimately will emulate full human cognition and empathy.                                                                                     

Journey to a World-Class IT Organization

We help clients accelerate successful outcomes by identifying, measuring, and improving the alignment between the three IT stakeholders: business executives, lines of business leaders, and IT leaders.
Learn more

Related media

CACS Bankruptcy Case Management

CACS Bankruptcy Case Management is part of CGI’s CACS Enterprise collections and recovery system, which supports high-volume credit processing for all consumer products. By integrating collections and recovery, whether managed ...
See more