CGI serves as a scalable partner expert helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative services include:
Collections and billing
Enterprise functions support (HR, finance, sales, facilities)
IT help desk (desktop, infrastructure, application support)
Quality, compliance and analysis
Sales enrollment, order processing and provisioning
Servicing, complaints and retention
Vendor, employee and customer help desk
Our digital Business process services approach enables organizations to predict customer needs and provide proactive resolutions, automate transactions, and deliver high-touch, high-value transactions. We leverage our deep expertise in:
Organizations are looking to exploit the power of data using advanced analytics to respond quickly to customer and citizen demands. This includes using data science techniques such as machine learning, data mining, predictive analytics and location intelligence.
Focused on driving value through innovation and agility, CGI helps clients rethink how they get things done. From generating ideas and building strategies to managing scaled implementations and agile operations, we collaborate with clients every step of the way.
CGI helps clients use the full spectrum of automation wherever they are on their automation journey—from robotic process automation (RPA) to artificial intelligence (AI) that ultimately will emulate full human cognition and empathy.