Business process services

CGI selected as prime contractor on $3.3 billion U.S. Department of State's Bureau of Consular Affairs Global Support Strategy for Overseas Consular Support Services contract

FAIRFAX, VA , Jan. 11, 2021 /CNW/ - CGI (NYSE: GIB) (TSX: GIB. A) announced that it has been selected by the U. S. Department of State (DOS), Office of Acquisition Management as a prime contractor on ...

Press release

CGI supports UK Ministry of Defence's digitization of healthcare

LONDON , Nov. 16, 2020 - The UK Ministry of Defence and CGI (NYSE: GIB) (TSX: GIB. A) have reached a strategic milestone in defining the migration of services to the MOD secure cloud as part of ...

Your digital BPS partner of choice

CGI serves as a scalable partner expert helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative services include:

Collections and billing
Customer care
Enterprise functions support (HR, finance, sales, facilities)
IT help desk (desktop, infrastructure, application support)

Quality, compliance and analysis
Sales enrollment, order processing and provisioning
Servicing, complaints and retention
Vendor, employee and customer help desk

Explore BPS-focused IP solutions

Related capabilities

Our digital Business process services approach enables organizations to predict customer needs and provide proactive resolutions, automate transactions, and deliver high-touch, high-value transactions. We leverage our deep expertise in:

Advanced analytics

Enabling insight- and idea-driven organizations

Organizations are looking to exploit the power of data using advanced analytics to respond quickly to customer and citizen demands. This includes using data science techniques such as machine learning, data mining, predictive analytics and location intelligence.

Digital transformation

Rethinking how things get done

Focused on driving value through innovation and agility, CGI helps clients rethink how they get things done. From generating ideas and building strategies to managing scaled implementations and agile operations, we collaborate with clients every step of the way.

Intelligent automation

Improving the customer experience and operational efficiency

CGI helps clients use the full spectrum of automation wherever they are on their automation journey—from robotic process automation (RPA) to artificial intelligence (AI) that ultimately will emulate full human cognition and empathy.