Helping accelerate clients’ transformation into customer-centric digital organizations
Through industry expertise, emerging technologies, IP-based solutions and world-class contact centers, CGI helps clients become customer-centric organizations by driving omni-channel customer management while enhancing their enterprise functions.
MONTRÉAL,
May
29,
2019
-
George
D.
Schindler
,
President
and
Chief
Executive
Officer
of
CGI
(TSX:
GIB.
A)
(NYSE:
GIB),
will
present
to
investors
at
the
MoffettNathanson
Inaugural
Payments,
Processors
&
IT
Services
Summit
on
May
...
U. S. exploration and production companies are focusing their IT priorities on becoming more agile and reducing the cost of operations to invest in change. CGI AgileEnergy360 strategically integrates BPO and ITO services to increase agility and savings.
CGI serves as a scalable partner that is expert at helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative services include:
Collections and billing
Customer care
Enterprise functions support (HR, finance, sales, facilities)
IT help desk (desktop, infrastructure, application support)
Quality, compliance and analysis
Sales enrollment, order processing and provisioning
Servicing, complaints and retention
Vendor, employee and customer help desk
Related capabilities
Our digital BPS approach enables organizations to predict customer needs and provide proactive resolutions, automate transactions, and deliver high-touch, high-value transactions. We leverage our deep expertise in:
In 2017, CGI’s UK-based Service Desk was awarded the 5-Star SDI accreditation. CGI is the only organization in the world to have achieved this standard for five consecutive years.
Journey to a World-Class IT organization
We help clients accelerate successful outcomes by identifying, measuring, and improving the alignment between the three IT stakeholders: business executives, lines of business leaders, and IT leaders.
CGI AgileEnergy360 strategically integrates BPO and ITO services to improve business processes through the effective use of technology, including scalable, customized solutions to fit your specific needs.
CGI
20+
year
partnership
with
iA
Financial
Group
was
extended
in
2017
until
2026.
CGI
will
continue
to
serve
as
the
Canadian-based
insurer’s
preferred
IT
partner,
delivering
a
wide
...
The
award
includes
onsite
management,
administration
and
processing
support
at
3
passport
centers
and
24
passport
agencies
nationwide,
and
continues
CGI's
longstanding
position
as
the
United
States’
leading
passport
services
...
The
transition
of
a
service
from
a
client’s
service
team
to
an
outsourcing
service
provider
is
a
critical
activity
and
one
that
must
be
successful
to
ensure
an
effective
operation
...
As the focus on product stewardship, consumer safety and associated compliance demands continues to increase around the globe, CGI’s EHS Regulatory Advisory Services can help companies stay ahead of change.