Virtual agent helps DynaLIFE deliver COVID-19 testing serviceDynaLIFE is a major Canadian medical laboratory offering diagnostic testing services to Albertans. When its new COVID-19 test option for travelers caused a surge in contact center demand, CGI helped alleviate the burden with a conversational chatbot, or virtual agent. ...
New automation solution seeks to speed COVID-19 vaccinations in FinlandA new CGI solution in Finland uses robotic desktop automation (RDA) and robotic process automation (RPA) to make it faster to enter COVID-19 vaccination data and transfer it to the healthcare information system (HIS).
With deep experience in developing and integrating business, clinical and IT solutions for public and private sector health organizations, CGI helps clients anticipate challenges and achieve real transformation.
Additionally, our client proximity business model promotes understanding of local markets and political environments while leveraging CGI's global capabilities and delivery systems to provide best-fit solutions that are cost-effective and platform-agnostic.
We actively participate in industry associations and use the Institute for Healthcare Improvement’s Triple Aim measures as a guidepost for considering how our solutions can improve the patient experience, reduce the cost of care delivery, and improve the health of populations.