Simplifying, securing, and modernizing your IT infrastructure environment

Organizations face increasing complexity in modernizing legacy infrastructure and applications, managing hybrid and multi-cloud environments, and ensuring cyber resilience while maintaining a positive end user experience. Key infrastructure capabilities required to address these challenges include:

  • Seamless legacy infrastructure modernization, including cloud migration
  • AI-driven spend analysis, cost optimization, and rightsizing
  • Cloud and hybrid IT management through multi-cloud orchestration
  • Enterprise-wide observability and AI-powered service management
  • Enterprise-wide cyber resilience
Woman using device to monitor warehouse

CGI’s infrastructure managed services deliver these capabilities and more. We’re an infrastructure partner committed to driving high-performance operations, digital transformation, and strategic outcomes through digital backbones—resilient infrastructure foundations that integrate advanced network, cloud, security, and automation technologies.

Accessing comprehensive infrastructure services

As a trusted infrastructure partner, we offer a full range of advanced infrastructure services, including:

  • Legacy infrastructure modernization: Seamless transition to modern infrastructure, including cloud-native platforms
  • Cloud and hybrid infrastructure management: Secure and compliant multi-cloud orchestration through various approaches, including hyperscalers and private clouds.
  • AI-powered IT service management (ITSM): 24/7 multilingual support with AI-powered predictive issue detection, intelligent ticketing, automated ticket resolution, and self-learning service models
  • FinOps-enabled cloud management: Optimized cloud spend and governance through AI-driven insights that balance costs, sustainability, and performance across hybrid and multi-cloud environments

 

  • Cyber resilience and compliance: Zero trust security frameworks, continuous threat intelligence, and real-time compliance monitoring.
  • Site reliability engineering (SRE) and AIOps: Self-healing infrastructure with proactive AI-driven monitoring
  • Infrastructure-as-code and DevSecOps: Agile, automated infrastructure deployment aligned with security-first principles.

 

 

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What sets us apart

In addition to comprehensive infrastructure services, we offer unique differentiators that drive infrastructure management excellence.

Business alignment consulting:

We advise on aligning IT investments with business strategies, helping clients optimize their digital transformation roadmaps for long-term scalability and market leadership.

Managed services delivery approach:

CGI DigiOps, our unified infrastructure and application management services delivery approach, combines people, processes and AI-powered technologies to improve outcomes, ranging from greater operational efficiencies, cost savings, and faster decisions, to better performance, system availability, and end-user experiences.

Service management best practices:

Our ITSM frameworks are based on Information Technology Infrastructure Library (ITIL) best practices. These best practices, combined with our automated service delivery and governance models, ensure transparency, resilience, and cost control.

Global delivery centers with data sovereignty:

We provide secure, compliant, and cost-optimized global delivery centers with localized data residency options to meet data sovereignty requirements while advancing scalability and agility.

Industry customization:

Our infrastructure solutions are tailored to meet specific industry needs across financial services, healthcare, manufacturing, retail, government, and more.

Alliances:

Close collaboration with ServiceNow, Microsoft, Google Cloud, AWS, UiPath, and OpenAI to drive digital innovation.

 

The infrastructure outcomes we deliver

25–45%
IT cost reduction via automation and FinOps
99.99%
infrastructure uptime with SRE-driven predictive monitoring
30%
faster service desk resolution times using AI and intelligent automation

 

 

Our infrastructure experts collaborate with organizations around the world to help them overcome the infrastructure challenges they face. Below are some examples of our work and the outcomes achieved. These examples illustrate the impact of AI in generating savings, enhancing ITSM operations, and optimizing financial management.

AI-generated savings

An innovative chatbot powered by CGI's Virtual Service Agent was implemented for a telecommunications client, automating manual processes. This led to a 75% savings in operational costs and a 25% improvement in the company’s first-time success rate, generating hundreds of TV commercial slots daily and eliminating errors.

Automated ITSM and service desk operations

For a client involved with the UK’s smart meter rollout, we delivered a proactive monitoring solution with embedded machine learning and integrated it within the client’s ITSM tool. This initiative reduced incidents by 33% and resolution time by 24%.

AI-driven predictive analytics and infrastructure optimization

CGI's SiteReliability360 leverages AI and machine learning for predictive self-healing, optimizing systems and application availability, and mitigating the impact of failures. This approach facilitates proactive monitoring and analysis, contributing to a high uptime for clients.

Real-time FinOps governance

In partnership with a Canadian media and entertainment provider, CGI implemented a FinOps framework and integrated it withing the client’s AWS ecosystem. This initiative led to improved cloud financial management, optimizing cloud investment and reducing cloud costs by 30%.