- Case Study
Creating a path for future growth and sustainable value
Over the past four decades, CGI has grown into one of the world’s largest business and strategic IT consulting companies. In rapidly changing times, we help our clients boldly set their ambitions and clearly drive their future course with confidence. We bring insights you can act on based on facts not hype, creating a path for future growth and sustainable value.
Our unique consulting approach
As dedicated business consultants, we work with you to unleash your full potential and achieve your ambitions across the following key areas:
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With today’s fast-changing business and societal paradigm, traditional predict-and-plan strategic approaches fail to identify upcoming market opportunities at speed and scale. Leading companies successfully bridge long-term consistent corporate purpose with the ability to quickly pivot for growth (organic and inorganic) and adapt as scenarios change. Our business consultants help CEOs and other business leaders define and execute a purpose-driven strategy to respond to change and build long-term financial, customer, human and societal value.
We deliver actionable insight and tangible experience to help leaders design their business and operating model (structure, governance, culture and management practices) to be more responsive to external signals (customer, social, economic, environmental, technology, political). We also enable them to drive faster insight-driven decision-making that is closer to the customer and the customer’s needs.
Bringing creative, holistic and yet pragmatic thinking, we collaborate with our clients to take bold steps and proactively address disruption, harnessing the potential of technology to help them create competitive advantage as digital leaders.
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Organizational design involves more than just structures, processes and roles. It’s about creating a safe and positive environment that stimulates human connections within the organization, fosters new ways of working and innovation, and aligns purpose, strategy, and culture with a superior employee experience. Our professionals leverage human-centered design and cultural transformation approaches to empower your people and create adaptive and digital-ready organizations. Charting the path for a positive transformation, we help you energize your talents and drive your workforce engagement and productivity through people-centric leadership activation
Customer value and operational excellence
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Our team helps you transition to a customer-centric organization and culture, create meaningful customer experiences, and drive sustainable outcomes. With in-depth industry knowledge and experience, our business consultants help you capture market opportunities, understand customer expectations and behaviors, and design personalized, relevant and trustful customer interactions, products and services—both digital and physical. To make your customer promises a reality and focus your investment where it matters, we help you design and implement digitally enabled customer service capabilities.
Successful customer-centric transformation starts with a holistic approach to operational excellence that creates value across the organization. We believe a superior end-to-end customer experience is not possible without operational excellence in every part of your value chain. Taking full advantage of data and technology, our teams work with you to design and implement reliable, resilient, flexible and cost-efficient production and supply chain processes, as well as optimal support functions.
Digital leadership and CIO agenda
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While achieving results from digitization strategies has accelerated year-over-year based on the findings of our annual Voice of Our Clients program, challenges remain, as 80% of executives do not feel their strategies are producing results. In examining insights from the 20% who are achieving results as digital leaders, some common attributes emerge. Digital leaders collaborate and innovate more (both inside and outside the organization), and achieve closer alignment between business and IT, while embedding cybersecurity, privacy and sustainability into their culture and activities.
We collaborate closely with you to strengthen your ability to drive actionable innovation that truly transforms your business and operations. Bridging the old and the new, avoiding hype, and simplifying the accumulation of standalone digital initiatives, we help you assess your digital velocity, energize your innovation, and build a responsible path toward digital leadership. We also help CIOs strategically optimize their technology and security investments and activate a transformation path that leads to competitive business results and long-term sustainable growth.
Our consulting differentiators accelerate the journey to your desired state. We help you choose the best path for your transformation, and we work with you every step of the way.
In-depth industry knowledge and experience
With in-depth industry knowledge and experience, our business consultants understand your unique market opportunities and collaborate closely with you to design a meaningful strategy that combines your long-term corporate purpose with agile decision-making and action. We help you to solve your business challenges and achieve your business goals.
We work side-by-side with you to understand and unlock the full potential of your organization and talent. Our business consultants help you to design and build flexible and resilient business and operating models. We also deliver critical change management that enables your digital success.
As trusted advisors, we provide the business insight, leadership and innovation required to help you build a human-centered organization that holistically integrates business, technology and culture to drive your performance. We collaborate with you to ideate, iterate and implement at every stage of your transformation journey.
Taking full advantage of our end-to-end capabilities, we help decision-makers decipher emerging technology trends, drive actionable innovation and create competitive advantage as digital leaders.