CIOs must navigate the complexities of digital transformation, integrating emerging technologies at the right maturity point and reshaping processes. At the same time, they are tasked with:

  • Managing legacy system modernization, cybersecurity and data privacy
  • Fostering a culture of innovation, collaboration and agility
  • Hiring and developing talent, and allocating resources wisely
  • Bridging the old and the new, avoiding hype, and simplifying accumulated standalone digital initiatives

We work with CIOs to embrace new opportunities by assessing their digital velocity, energizing their digital innovation, and helping them to build a responsible path toward digital leadership to help their organizations realize business value from technology.

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Our CIO Advisory services help CIOs strategically align and optimize their digital strategies and technology investments, activating a transformation path that leads to competitive business results and long-term sustainable growth.

These services include the following:

IT strategy:

  • IT strategy and roadmap: Align IT strategies and roadmaps to position the IT department as a strategic partner for the business.

Digital transformation and innovation:

  • Digital transformation: Leverage digital technologies to drive business transformation.
  • Enterprise architecture: Maximize technology investments, increase agility, and implement new ways of working to drive a high-performance IT environment for the business.
  • Data strategy: Leverage data as a strategic asset for driving integration, growth, innovation, and profitability.
  • Artificial intelligence: Develop an AI strategy, along with a clear roadmap and strong governance model, to align and manage AI objectives, technologies, and initiatives and, ultimately, to accelerate value and trusted outcomes.
  • M&A: Secure IT due diligence and IT integration during merger and acquisition operations.


Organization and governance

  • IT operating model and governance: Build IT operating models that drive value and alignment with the organization’s business strategy and establish strong governance to ensure close IT alignment with business goals.
  • IT financial management: Optimize sourcing strategies, IT budgeting, cost transparency, resource allocation, financial governance, vendor management, contract management, and financial performance monitoring.
  • IT workforce development: Maximize IT talent development and retention.
  • IT service management: Improve IT service management to optimize operational efficiency.
  • IT marketing and communications: Transform IT from a support function to a value-creating business partner, promoting IT services by aligning technical insights with business needs.

Cases in point

Here are examples of proven use cases where we have helped CIOs lead their organizations on successful digital journeys that drive performance, value, and outcomes aligned to business value.

Transformation of large bank’s IT department and CIO office
  • IT department sourcing strategy and governance to pilot implementation
  • Definition of process management framework and documentation
  • Tool deployment and governance to track cost-saving plan implementation, plus mapped demand management processes
  • Development of IT target operating model and global service catalog
  • Communication plan and defined vision and action plan for learning organization
Mobility as a service transformation for a large regional transportation authority
  • Strategic and operational management of a transformation program involving 400 stakeholders over 10 years
  • Redesign of the entire service offering, strategic support for the full dematerialization and digitization of materials to facilitate mobility access, preparation for the deployment of a mobility-as-a-service (MaaS) offering
  • Optimization of contractual and financial relationships with transport companies in the region, governance model evolution, anticipation of organizational transformation consequences, and securing of strategic stakes with partners
  • Development of go-to-market strategy (operators, local authorities, new offers, marketing and communications)
  • Successful launch of innovative services, including smartphone ticketing, pay-as-you-go, and gradual phasing out of magnetic tickets
  • Implementation of digital platform that enables swift implementation of new customer services, pricing models, value creation, and billing
Large IT assessment and analysis for large cable operator
  • Assessment of all IT assets and development of an analytical, multi-dimensional perspective of expenses
  • Benchmarking analysis for standard industry IT spending metrics
  • Cost-effective and transparent IT expenditure management approach, leading to improved decision-making and optimized resource allocation
Data-driven digital strategy development and “digital cockpit” implementation for major retailer
  • Use of data to inform and drive digital initiatives, enabling strategic decision-making and fostering innovation for business growth
  • Enablement of brand performance monitoring, competitor analysis, and customer engagement across multiple channels
  • Requirements definition and alignment and project governance, including international rollout methodologies and user adoption/support strategies
  • 5,000 users of digital cockpit, 15 active data sources, and 1,500 competitive brands monitored


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By connecting strategy to execution and bridging competing imperatives, we help clients think boldly and act pragmatically through our business and strategic IT consulting services.
Learn how we combine decades of consulting experience and a deep understanding of our clients’ operations with best practices, tools, and frameworks to accelerate results.



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