Communications

Helping clients win the digital battle for new customers

IP technology has increased competition to unprecedented levels: everything is now an application and the barriers of entry have dropped. Consequently, communications service providers (CSPs) need to reinvent themselves and their business models. They are focused on expanding their services into complementary markets, providing an omni-channel customer experience, and pursuing digital innovation to win customers in a highly competitive and regulated market.

To support these trends and priorities, CGI helps CSPs successfully become next-generation providers by driving down costs while enabling revenue enhancements through the rapid introduction and scaling of new service portfolios. As we help CSPs evolve their ecosystems to support new partnerships and business models that generate new revenue streams and enable them to go to market faster, we also help with continuous modernization and integration to optimize their operational and business support systems. And, through our quality assurance and client satisfaction operating model, we ensure our clients' transformation is delivered through industry-leading on-time, on-budget project delivery.

Experience and expertise

  • Provided billing, order orchestration, revenue assurance and customer care transformation services to 6 of the largest CSPs
  • Enabled clients’ transformation through on-time, on-budget project delivery, leveraging nearly four decades of extensive telecom experience worldwide
  • Delivered two Internet of Things (IoT) connectivity platforms for major IoT providers
  • 20+ years of extensive telecom experience gained in working with the leading CSPs across the U.S., Canada, Europe and Australia