CGI offers customer experience monitoring and management solutions that comprehensively manage your customers' cross-channel exposure and interaction with your company's brand, products and services. Our portfolio of IP includes:
Semantic search and discovery
Behavior prediction models
User experience modeling tools and methodologies
Real-time customer experience monitoring
Real-time customer identification
CGI helps CSPs quickly adopt agile business solutions that address their fundamental needs in charging and billing to achieve rapid time to market and high levels of automation and performance.
We transform every aspect of PLM, streamlining product definition, offer configuration and quotation management for today's converged channels.
CGI is a proven and experienced integration partner for IPTV platforms and services. We provide efficient development of cost-effective and reliable mobile apps and mobility solutions that deliver high user benefits.
CGI order orchestration (order management) and churn management solutions and services help CSPs deliver first-class services through faultless order management processes enabling a superior customer experience.
CGI empowers you to reap the synergies of convergent networks using insights into the topology and network planning of the fixed fibre network. We provide state-of-the-art solutions to manage your mobile workforce.
We help CSPs save millions of dollars through effective billing and assurance solutions that improve customer insight analytics and collections management.
CGI helps CSPs accelerate their digital transformation to gain and retain customers, develop new revenue streams and reduce costs. We focus on the end-to-end needs of our clients, as they move to more customer-centric business models and seek to achieve operational excellence in the digital age.