Explore the 2022 insights of 1,675 executives

The 2022 CGI Voice of Our Clients shares findings from our one-on-one interviews with 1,675 executives across the industries and geographies we serve. These strategic conversations provide a unique view into how macro and industry trends affect business and IT priorities and investment plans.

For more client insights on the impacts of macro trends, such as climate change, supply chain reconfiguration, deglobalization, social demographics and technology acceleration, read our executive summary.

No matter the industry and its associated trends, technology is no longer an enabler, it's a business driver—and, more and more, it's becoming the business.

Macro trends

  1. Technology and digital acceleration, notably rising customer and citizen digital expectations
  2. Changing social demographics, including aging populations and talent shortages
  3. Climate change, including the energy transition and the acceleration toward decarbonization

Top industry trends

(vs. 2021)

  1. Becoming digital to meet customer/citizen expectations ( ↔ )
  2. Cybersecurity awareness/challenges ( ↑ )
  3. Customer/citizen experience (new)

Top business priorities 

(vs. 2021)

  1. Customer/citizen experience ( ↑ )
  2. Modernizing IT applications/infrastructure ( ↑ )
  3. Becoming digital to meet customer/citizen expectations ( ↓ )

Top IT priorities 

(vs. 2021)

  1. Business process improvement ( ↔ )
  2. Modernizing IT applications/infrastructure ( ↔ )
  3. Customer/citizen experience ( ↔ )

Voice of Our Clients by the numbers

8,000
business and IT leader interviews over the past 5 years
1 million
data points collected
54/46
split between IT and business executives 

 

consultants and client talking at table

Discover what digital leaders do to accelerate results

This year, the number of clients who say their organization is producing expected results from digital strategies rose to 25%, up from 20% in 2021. Our analysis of this group of digital leaders reveals several common attributes: They are more agile, more closely align business and IT operations, modernize more applications, and see sustainability as core to creating future value.

Read more attributes of digital leaders.

View our 2021 industry insights (2022 reports in development)