7,470
business and IT leader interviews over the past 6 years
1 million
data points collected
50/50
split between IT and business executives
Explore the 2021 insights
The 2021 CGI Voice of Our Clients shares findings from our one-on-one interviews with 1,695 executives across the industries and geographies we serve. These strategic conversations provide a unique view into how business and IT priorities evolved rapidly due to the pandemic. This includes accelerated progress with producing results from digitization strategies, up from 16% in 2020 to 20% in 2021. Our data also provides insights into the attributes of these digital leaders who say they are producing results.
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Top industry trends
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- Becoming digital for customers / citizens
- Cultural change / change management
- Supply chain optimization
- Cost control / budget optimization
- Cybersecurity awareness / challenges
Becoming digital to meet customer and citizen expectations continues as the top trend across industries. However, cultural change / change management rises significantly in impact compared to last year.
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Top business priorities by industry group
-
Digital products: Banking, Insurance, Communications & Media
1. Customer experience, 2. Becoming digital for customers, 3. New products / services
Physical products: Retail, Manufacturing, Oil & Gas, Life Sciences, Post & Logistics
1. Becoming digital for customers, 2. Cost control / budget optimization, 3. Optimizing operations
Services: Consumer Services, Health, Utilities, Passenger Transportation
1. New services, 2. Customer experience, 3. Optimizing operations
Government: Central & Federal, Defense & Intelligence, State, Provincial & Local
1. Citizen experience, 1. Modernizing IT, 3. Cybersecurity awareness / challenges
Business priorities vary by industry group, but the customer and citizen experience continues to rank highly in importance across them all.
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Top IT priorities by industry group
-
Digital products: Banking, Insurance, Communications & Media
1. Business process improvement, 2. New products / services, 3. Application rationalization
Physical products: Retail, Manufacturing, Oil & Gas, Life Sciences, Post & Logistics
1. Optimizing operations, 2. Customer / citizen experience, 3. Business process improvement
Services: Consumer Services, Health, Utilities, Passenger Transportation
1. Modernizing IT, 2. Customer / citizen experience, 3. Cybersecurity awareness / challenges
Government: Central & Federal, Defense & Intelligence, State, Provincial & Local
1. Modernizing IT, 2. Business process improvement, 3 Becoming digital to meet citizen expectations
Across all industries, cybersecurity awareness / challenges remains a top IT priority.
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