External change speeds transformation

The majority of oil, gas and utilities executives say sustainability is core to their ability to create value for customers. This reflects accelerated pressure to decarbonize, comply with ever-changing regulatory requirements, and innovate for the energy transition.

Key findings from our conversations with oil and gas and utilities executives in 2021 follow, or you may download the PDF.

Top trends and industry priorities

Top trends

Common trends

  • Cybersecurity
  • Becoming digital for customers

Top trend for oil and gas

  • Responding to revenue to pressures

Top trend for utilities

  • Drive to carbon neutrality
Top business priorities

Common business priorities

  • Optimizing investments and operations
  • Cybersecurity

Top business priority for oil and gas

  • Cost reduction and performance management programs

Top business priority for utilities

  • Digitize/improve the customer experience

 

91%
cite improving the customer experience as a top business priority
21%
say they are producing results from their digital strategies
70%
feel strongly that environmental sustainability is core to creating future value for customers

Oil, gas and utilities executives cite accelerated progress with 21% producing results from digitization strategies. Of these digital leaders, some common attributes emerge. The table compares responses to questions from the digital leaders to those whose organizations are still building or launching digital strategies. Learn more about the attributes of digital leaders.

Common attributes of digital leaders

Executives
producing
results from
digital strategies

Executives
building or
launching
digital strategies

Collaborate more efficiently 46% 39%
Are better at aligning IT and business priorities 61% 49%
Are more sensitive to data privacy laws and regulations 64% 46%
Use managed services and partners more 87% 55%
More often run a secure IT environment 77% 32%
Feel strongly that environmental sustainability is core
to creating value for customers
78% 70%

-- IMAGE GOES BELOW --

Wind mill

-- IMAGE GOES ABOVE --

Insights for energy and utilities

Download the CGI Voice of Our Clients research report.