From channel to customer: How an omni-channel experience is the key to the retail industry’s success
From channel to customer: How an omni-channel experience is the key to the retail industry’s success

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

Is the hype around the retail store being dead simply that, hype? Well, maybe. While the current role of the physical store may be dead, its usefulness, convenience and value are not. What is the new brick-and-mortar reality? ...
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Redefining your customer experience transformation strategy through innovation
Redefining your customer experience transformation strategy through innovation

Redefining your customer experience transformation strategy through innovation

Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. According to the UPS Pulse of the Online ShopperTM study, almost 3 out of 5 shoppers in the U. S. prefer interacting with humans over robots. ...
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CGI-DEVELOPED SOFTWARE AND METHODOLOGIES

 

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Our full-service offerings for the retail and consumer services industries is underpinned by a large portfolio of CGI-developed solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise. Read more about our solutions.

 

Actionable data to improve the customer experience and enhance competitiveness

 

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By collecting information from important data sources and linking them together, retail and consumer services companies can use the resulting insights to improve customer experience, create and personalize products and services, and become more competitive.

 

Rising expectations for a seamless customer experience

 

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Customer expectations for personal, real-time and seamless customer experiences are potentially making existing customer engagement strategies more fragile. Yet, they are also creating opportunities to drive competitive differentiation and strengthen loyalty.

 

CGI's Global Retail and Consumer Services Center of Excellence

 

Centre d'excellence Lille

Located in Lille, France, our world-class Center of Excellence (CoE) incorporates the latest retail technologies and solutions to help our clients look into their future and identify the type of differentiated experiences they can provide to their end-customers.

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2018-2019 Insights to Action Report
2018-2019 Insights to Action Report

2018-2019 Insights to Action Report

CGI Retail Xp360 – Customer Module
CGI Retail Xp360 – Customer Module

CGI Retail Xp360 – Customer Module

CGI Retail Xp360 – Stores Module

Improve product and service deliverability by limiting any disruption in the intention to purchase. Our Stores module helps you to enhance in-store aggility, optimizing stock and receipt management and equiping ...

CGI Retail Xp360 – Engagement Module

Learn more about customers to anticipate their purchases and develop adapted operations. Our Engagement module helps you to provide your employee with the best tools and secure customer loyalty.

CGI Retail Xp360

Meet increasing customer demands in today's digital world. CGI Retail Xp360 platform enables retail and consumer services organizations to deliver a seamless, real-time customer experience across all channels, while accelerating ...