Digital transformation in retail has been underway for some time. But now, retailers must navigate multiple headwinds to accelerate the pace of transformation. On the one hand, rising inflation and economic uncertainty are putting pressure on revenue and margins. On the other hand, consumer expectations and behaviors continue to evolve rapidly.
As the retail landscape shifts, increasing revenue and profitability will require enhancing supply chain agility, improving forecasting capabilities and leveraging customer data. Advanced technologies such as artificial intelligence (AI) and machine learning are critical enablers to achieve these goals.
With our specialized retail expertise and offerings, we help organizations become data-driven to improve customer experience and supply chain agility, innovate new products and services and optimize costs to increase revenue and profitability.
Retailers are tackling inflation and uncertainty by leveraging data, AI and modernization to boost customer experience and efficiency for stronger business outcomes.
As part of the 2025 CGI Voice of Our Clients, we met with 113 retail, consumer goods and wholesale executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organizations.
Through our services and solutions across the retail value chain, we help organizations drive agility, efficiency and differentiation by optimizing and modernizing systems, enhancing and automating processes, and unlocking the power of data to deliver actionable insight. Our offerings include:
We help increase agility, scalability and resilience with a partnership model for managing your IT services. Our managed IT services are about delivering value, from enhancing the user experience, optimizing operations, and reducing costs to embedding security and data privacy. We also assume service risks while adjusting to your evolving priorities and continually find ways to improve productivity.
We provide customer support for your stores’ IT operations services through our global operations centers and preferred third-party providers.
Our services deliver tangible outcomes through e-commerce platforms, optimized websites and user experiences, and enhanced omnichannel experiences. We also provide order management with flexible fulfilment options, cloud solutions to scale, secure transactions and customer support.
We offer a unique combination of business consulting expertise, POS capabilities, and a deep understanding of retail business processes across segments to help you provide a smooth customer experience across touch points and drive sales. We leverage our strong experience integrating a wide range of POS solutions and end-to-end services with our cloud-native CGI Retail Suite components for POS, clienteling, pricing, promotions and order management.
Leveraging our business consulting expertise together with customer data, we help you better understand buying behaviors, identify opportunities to enhance the customer experience, and implement unified commerce platforms to help you improve the customer journey.
Through strong core data management, supported by responsible AI, advanced analytics and intelligent automation, we help you make insight-led decisions and optimize processes to drive profitability. Our capabilities include product and customer data management, marketing automation, pricing and sales, supply chain agility, sustainability and performance efficiency.
We provide end-to-end application and infrastructure modernization and migration services to help you accelerate your digital transformation through cloud services and new technologies, while maximizing your legacy IT investments.
We help you leverage real-time visibility and tracking to optimize supply chain operations, design and automate warehouses, optimize logistics routes and inventory, prevent and manage disruptions, and benefit from cloud-based systems to scale.
We help you embed environmental sustainability practices using the power of data and ecosystem collaboration to deliver greater value to your stakeholders. Our offerings include sustainability advisory, ESG data management, sourcing and exchange, circular business design, sustainable IT and energy transition services and solutions.
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Solution-agnostic partnerwith a full range of IT and business consulting |
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Metro market modelensures strong client proximity with full local responsibility |
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Global capabilitieshelp clients transform and thrive in a highly competitive environment |
Our alliances with 150+ technology companies enable us to bring clients best-of-breed technology solutions for delivering business outcomes, driving innovation and accelerating growth. We use this network to your advantage—helping you to choose and implement the best solutions and services through our alliances-agnostic approach.
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