Meet CGI experts at the NRF 2020 Innovation Lab in New York City from January 11-14 and participate in our private roundtables to explore actionable solutions for optimizing operations and elevating customer experience to the next level.
In 2019, we conducted in-person interviews with 153 client executives in the retail, consumer packaged goods, wholesale and consumer services sectors, who indicate data insight and omni-channel services as the driving forces of change this year, spurred by a focus on ...
5 of the world’s top luxury goods brands partner with us
800+ customer experience management experts


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Our full-service offerings for the retail and consumer services industries is underpinned by a large portfolio of CGI-developed solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise. Read more about our solutions.


Actionable data to improve the customer experience and enhance competitiveness


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By collecting information from important data sources and linking them together, retail and consumer services companies can use the resulting insights to improve customer experience, create and personalize products and services, and become more competitive.


Rising expectations for a seamless customer experience


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Customer expectations for personal, real-time and seamless customer experiences are potentially making existing customer engagement strategies more fragile. Yet, they are also creating opportunities to drive competitive differentiation and strengthen loyalty.


CGI's Global Retail and Consumer Services Center of Excellence


Centre d'excellence Lille

Located in Lille, France, our world-class Center of Excellence (CoE) incorporates the latest retail technologies and solutions to help our clients look into their future and identify the type of differentiated experiences they can provide to their end-customers.

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