In 2020, we conducted in-person interviews with 159 client executives in the retail, consumer packaged goods, wholesale and consumer services sectors, who indicate a continued focus on improving the customer experience.
RETAIL AND CONSUMER SERVICES
Improving the customer experience while optimizing operations
CGI assists retail organizations in building agile business models to increase results from their digital strategies. Our services and solutions also help them reinvent ways of working in the face of new market demands.
Our full-service offerings for the retail and consumer services industries is underpinned by a large portfolio of CGI-developed solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise. Read more about our solutions.
Actionable data to improve the customer experience and enhance competitiveness
By collecting information from important data sources and linking them together, retail and consumer services companies can use the resulting insights to improve customer experience, create and personalize products and services, and become more competitive.
Rising expectations for a seamless customer experience
Customer expectations for personal, real-time and seamless customer experiences are potentially making existing customer engagement strategies more fragile. Yet, they are also creating opportunities to drive competitive differentiation and strengthen loyalty.
CGI's Global Retail and Consumer Services Center of Excellence
Located in Lille, France, our world-class Center of Excellence (CoE) incorporates the latest retail technologies and solutions to help our clients look into their future and identify the type of differentiated experiences they can provide to their end-customers.
Client case studies
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