In 2020, we conducted in-person interviews with 159 client executives in the retail, consumer packaged goods, wholesale and consumer services sectors, who indicate a continued focus on improving the customer experience.
For nearly two months, French consumers have been confined, and retailers have become their sole means of obtaining supplies during this time. Faced with an unprecedented challenge, Carrefour—a leading global retailer—had to respond quickly by securing their supply chains, ensuring ...

CGI Retail Suite uses a single, open repository that helps to easily create new omni-channel routes, offer tailor-made services and implement personalized customer relationship strategies. It enables retailers to enhance key business processes, particularly:

  • Supply and customer order orchestration
  • Omni-channel prices and promotions
  • Unified customer data management across the omni-channel journey

To date, the solution has been delivered successfully to 60,000 users across 5,500 sites in 20 countries.

CREATING NEW OMNI-CHANNEL JOURNEY FOR SUSTAINABLE GROWTH

To support retailers’ various profiles and requirements, CGI Retail Suite is organized around six modules that can be implemented individually or combined, as needed:

  • Omni-channel data backbone
  • Omni-channel marketing
  • Merchandising and purchasing
  • Order management
  • Smart supply processes
  • Point of sale