CGI Retail Suite uses a single, open repository that helps to easily create new omni-channel routes, offer tailor-made services and implement personalized customer relationship strategies. It enables retailers to enhance key business processes, particularly:

  • Supply and customer order orchestration
  • Omni-channel prices and promotions
  • Unified customer data management across the omni-channel journey

To date, the solution has been delivered successfully to 60,000 users across 5,500 sites in 20 countries.

CREATING NEW OMNI-CHANNEL JOURNEY FOR SUSTAINABLE GROWTH

To support retailers’ various profiles and requirements, CGI Retail Suite is organized around six modules that can be implemented individually or combined, as needed:

  • Omni-channel data backbone
  • Omni-channel marketing
  • Merchandising and purchasing
  • Order management
  • Smart supply processes
  • Point of sale