CXO roundtables

Join your peers at NRF 2023 to discuss retail’s latest challenges and share best practices

Visit us at booth #425

Securing inventory levels when supply chains are disrupted

As retail organizations navigate multiple headwinds—from ecommerce and omnichannel growth to changing consumer behavior and climate change—securing inventory levels while containing costs is becoming increasingly challenging.

Join this peer-to-peer discussion at NRF 2023 to make the shift from meeting to influencing customer demand.

Session 1: Sunday, Jan.15, 10:00 am – 11:00 am (EST)

Dilip Nair

Vice-President, Consulting Services

LinkedIn Dilip Nair


Session 2: Monday, Jan. 16, : 3:00 pm – 4:00 pm (EST)

Dilip Nair

Vice-President, Consulting Services

LinkedIn Dilip Nair

Book your preferred slot

Using real-time data to improve supply chain agility and customer experience

How can retailers ensure they have the right inventory level to rmeet customer demand, deliver seamless omnichannel customer experiences and optimize costs? The answer is real-time data.

Join this NRF 2023 roundtable to discuss using real-time data and overcoming legacy system constraints to optimize reserve in-store and “available to promise” processes.

Session : Sunday, Jan.15, 12:00 pm – 1:00 pm (EST)

Arnaud Cartigny

Vice-President, Consulting Services, Retail

LinkedIn Arnaud Cartigny

Book your preferred slot

Enhancing in-store productivity with automation

Rising energy and labor costs make profitability a major challenge in the highly competitive and labor-intensive retail market.

Join this NRF 2023 discussion to explore how automation can help you adapt to customer demands while increasing efficiencies and mitigating labor shortages.


Session 1: Sunday, Jan.15, 2:00 pm – 3:00 pm (EST)

Jean-Baptiste Branquart

Senior Vice-President, Consulting Services, Retail

LinkedIn Jean-Baptiste Branquart


Session 2: Tuesday, Jan. 17, 9:00 am – 10:00 am (EST)

Tim Cave

Vice-President, Consulting Services, Retail

LinkedIn Tim Cave

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Avoiding greenwashing with accurate sustainability data

Retail industry leaders recognize the business value of sustainability. However, the plethora of sustainability challenges makes it difficult to pinpoint the most critical actions tied to profit and purpose.

Join this peer-to-peer discussion at NRF 2023 on using relevant data to move your sustainability targets from aspiration to traceable action.

Session : Monday, Jan. 16, 9:00 am – 10:00 am (EST)

Matthew Ayearst

Director Consulting Expert

LinkedIn Matthew Ayearst

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Digitizing the customer journey for retail pharma

Changing customer behaviors, the need to make customer interactions more effective, convenient and safe, and cost pressures call for urgent digitization of the global retail pharma industry.

Join this discussion at NRF 2023 to explore best practices from the Swedish retail pharma industry, one of the world’s most digitized and regulated pharma markets

Session: Monday, Jan.16, 1:15 pm – 2:15 pm (EST)

Johan Widell

Director, Consulting Services, Retail Pharma

LinkedIn Johan Widell

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Advancing your digital transformation in tough times

In this period of significant upheaval, can retailers proceed with their digital transformation agendas? What insights can help you prioritize investments and cut down costs? How can you account for uncertainty and what role can data play in informing your decisions?

Join this discussion to explore mitigating risks and increasing agility in uncertain times.

Session: Tuesday, Jan 17, 10:15 am – 11:15 am (EST)

Christian Haeger

Vice-President, Global Industry Lead, Retail, Consumer & Services

LinkedIn Christian Haeger

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Standing out from the competition with AI-powered conversational customer service

For retail customers, CX is the core differentiator in choosing which brands they do business with. With the market expected to slow, customers will buy less and be more selective. How can you best prepare for this shift?

Join this discussion with Cognigy and CGI to hear how you can grow your business by scaling your customer service with conversational AI solutions.

Session: Monday, Jan. 16, 12:00 pm – 1:00 pm (EST)

Katarina Hallberg Piña

Director, Services Expert

LinkedIn Katarina Hallberg Piña

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Empowering sales assistants with instant information to enhance customer service

E-commerce focuses entirely on data-driven optimization – why don’t retailers do the same IRL?

When a customer, colleague or a system needs attention, empowering frontline employees with prioritized information workflow directly via smartwatches creates a new level of in-store proactivity and efficiency.

Join this discussion with Turnpike and CGI to hear how digitalizing the daily workflow increases the value and productivity of your biggest asset – your employees.

Session: Tuesday, Jan 17, 2:15 pm – 3:15 pm (EST)

Katarina Hallberg Piña

Director, Services Expert

LinkedIn Katarina Hallberg Piña

Book your preferred slot

Take an NYC store tour to experience breakthrough retail innovations

Make the most of NRF 2023

Experience first-hand how innovative retailers across luxury goods, fashion, electronics, sport and grocery leverage the latest retail technologies and omnichannel strategies to drive traffic to their stores in Soho, Midtown and Williamsburg.

Select the best date and time for your store tour:

  • Saturday, Jan. 14, 1:00 pm - 4:00 pm
  • Sunday, Jan. 15, 1:00 pm - 3:00 pm
  • Monday, Jan. 16, 3:00 pm - 6:00 pm
  • Tuesday, Jan. 17, 1:00 pm - 3:00 pm

(All times are EST)

Register for a store tour

NRF 2023

Meet our retail and consumer experts to share best practices

Retail and consumer organizations are under tremendous pressure to urgently adapt to ongoing changes that are transforming customer behaviors and ecosystem collaboration. Meet our experts at NRF 2023 to learn about successful business cases that can help you tackle immediate challenges, seize current opportunities and prepare for the future, including:

  • Reducing IT costs significantly in a short time frame
  • Decreasing inventory costs through fast and timely adjustments
  • Reducing costs and increasing agility in the retail pharma industry
  • Improving supply chain agility to meet the changing demand
  • Strengthening product offering, pricing and assortment strategies

Meet our experts at NRF 2023

Retail consumer expert