Advancing your digital transformation in tough times

Advancing your digital transformation in tough times

As retailers navigate multiple headwinds, staying on course with their digital transformation will be critical to meet heightened customer expectations for personalized and seamless omnichannel experiences. But instead of rushing to expand their omnichannel capabilities, retailers have the opportunity to “double down” and prioritize digital investments that are directly tied to profitability, value and purpose. This requires embracing the use of data to gain strategic and operational insights to guide decision-making and thrive in new market realities.

We offer seven recommendations to help retailers prioritize digital investments while tackling near- and long-term uncertainty.

Read our white paper 


CXO roundtables

Join your peers at NRF 2023 to discuss retail’s latest challenges and share best practices

Visit us at booth #425

Securing inventory levels when supply chains are disrupted

As retail organizations navigate multiple headwinds—from ecommerce and omnichannel growth to changing consumer behavior and climate change—securing inventory levels while containing costs is becoming increasingly challenging.

Join this peer-to-peer discussion at NRF 2023 to make the shift from meeting to influencing customer demand.

Session 1: Sunday, Jan.15, 10:00 am – 11:00 am (EST)

Dilip Nair

Vice-President, Consulting Services

LinkedIn Dilip Nair


Session 2: Monday, Jan. 16, : 3:00 pm – 4:00 pm (EST)

Dilip Nair

Vice-President, Consulting Services

LinkedIn Dilip Nair

Book your preferred slot

Using real-time data to improve supply chain agility and customer experience

How can retailers ensure they have the right inventory level to rmeet customer demand, deliver seamless omnichannel customer experiences and optimize costs? The answer is real-time data.

Join this NRF 2023 roundtable to discuss using real-time data and overcoming legacy system constraints to optimize reserve in-store and “available to promise” processes.

Session : Sunday, Jan.15, 12:00 pm – 1:00 pm (EST)

Arnaud Cartigny

Vice-President, Consulting Services, Retail

LinkedIn Arnaud Cartigny

Book your preferred slot

Enhancing in-store productivity with automation

Rising energy and labor costs make profitability a major challenge in the highly competitive and labor-intensive retail market.

Join this NRF 2023 discussion to explore how automation can help you adapt to customer demands while increasing efficiencies and mitigating labor shortages.


Session 1: Sunday, Jan.15, 2:00 pm – 3:00 pm (EST)

Jean-Baptiste Branquart

Senior Vice-President, Consulting Services, Retail

LinkedIn Jean-Baptiste Branquart


Session 2: Tuesday, Jan. 17, 9:00 am – 10:00 am (EST)

Tim Cave

Vice-President, Consulting Services, Retail

LinkedIn Tim Cave

Book your preferred slot

Avoiding greenwashing with accurate sustainability data

Retail industry leaders recognize the business value of sustainability. However, the plethora of sustainability challenges makes it difficult to pinpoint the most critical actions tied to profit and purpose.

Join this peer-to-peer discussion at NRF 2023 on using relevant data to move your sustainability targets from aspiration to traceable action.

Session : Monday, Jan. 16, 9:00 am – 10:00 am (EST)

Matthew Ayearst

Director Consulting Expert

LinkedIn Matthew Ayearst

Book your preferred slot

Digitizing the customer journey for retail pharma

Changing customer behaviors, the need to make customer interactions more effective, convenient and safe, and cost pressures call for urgent digitization of the global retail pharma industry.

Join this discussion at NRF 2023 to explore best practices from the Swedish retail pharma industry, one of the world’s most digitized and regulated pharma markets

Session: Monday, Jan.16, 1:15 pm – 2:15 pm (EST)

Johan Widell

Director, Consulting Services, Retail Pharma

LinkedIn Johan Widell

Book your seat

Advancing your digital transformation in tough times

In this period of significant upheaval, can retailers proceed with their digital transformation agendas? What insights can help you prioritize investments and cut down costs? How can you account for uncertainty and what role can data play in informing your decisions?

Join this discussion to explore mitigating risks and increasing agility in uncertain times.

Session: Tuesday, Jan 17, 10:15 am – 11:15 am (EST)

Christian Haeger

Vice-President, Global Industry Lead, Retail, Consumer & Services

LinkedIn Christian Haeger

Book your preferred slot

Standing out from the competition with AI-powered conversational customer service

For retail customers, CX is the core differentiator in choosing which brands they do business with. With the market expected to slow, customers will buy less and be more selective. How can you best prepare for this shift?

Join this discussion with Cognigy and CGI to hear how you can grow your business by scaling your customer service with conversational AI solutions.

Session: Monday, Jan. 16, 12:00 pm – 1:00 pm (EST)

Katarina Hallberg Piña

Director, Services Expert

LinkedIn Katarina Hallberg Piña

Book your seat

Empowering sales assistants with instant information to enhance customer service

E-commerce focuses entirely on data-driven optimization – why don’t retailers do the same IRL?

When a customer, colleague or a system needs attention, empowering frontline employees with prioritized information workflow directly via smartwatches creates a new level of in-store proactivity and efficiency.

Join this discussion with Turnpike and CGI to hear how digitalizing the daily workflow increases the value and productivity of your biggest asset – your employees.

Session: Tuesday, Jan 17, 2:15 pm – 3:15 pm (EST)

Katarina Hallberg Piña

Director, Services Expert

LinkedIn Katarina Hallberg Piña

Book your preferred slot

Take an NYC store tour to experience breakthrough retail innovations

Make the most of NRF 2023

Experience first-hand how innovative retailers across luxury goods, fashion, electronics, sport and grocery leverage the latest retail technologies and omnichannel strategies to drive traffic to their stores in Soho, Midtown and Williamsburg.

Select the best date and time for your store tour:

  • Saturday, Jan. 14, 1:00 pm - 4:00 pm
  • Sunday, Jan. 15, 1:00 pm - 3:00 pm
  • Monday, Jan. 16, 3:00 pm - 6:00 pm
  • Tuesday, Jan. 17, 1:00 pm - 3:00 pm

(All times are EST)

Register for a store tour

NRF 2023

Meet our retail and consumer experts to share best practices

Retail and consumer organizations are under tremendous pressure to urgently adapt to ongoing changes that are transforming customer behaviors and ecosystem collaboration. Meet our experts at NRF 2023 to learn about successful business cases that can help you tackle immediate challenges, seize current opportunities and prepare for the future, including:

  • Reducing IT costs significantly in a short time frame
  • Decreasing inventory costs through fast and timely adjustments
  • Reducing costs and increasing agility in the retail pharma industry
  • Improving supply chain agility to meet the changing demand
  • Strengthening product offering, pricing and assortment strategies

Meet our experts at NRF 2023

Retail consumer expert

Explore our latest insights for the retail industry

Top trends to watch in Retail, Consumer Goods & Wholesale

We met in-person with 107 retail, consumer goods and wholesale client executives as part of the 2022 CGI Voice of Our Clients to understand their top concerns and how they plan to stay relevant for the future. Explore the key findings from these strategic conversations.

Download the white paper

Delivering greater value and agility to drive faster growth in retail

Despite being in the eye of an economic storm, the current situation offers new opportunities for those retailers willing to understand customer expectations for the best price, convenience and value, increase agility, and reduce costs to fund transformation.

Download the white paper

Meet us at NRF 2023

Where to find us at NRF 2023

Level 1, booth #425, Javits Center, 655 W, 34th Street, New York, NY 10001


Receive a special 20% CGI discount on a Full Conference Pass

For more information, contact