The global fashion retailer’s legacy systems were past end-of-life, with limited ability to meet new business demands. Consequently, new brands were beginning to develop new greenfield systems with zero dependencies and integrations with the legacy systems.
Our experts worked with the client to envision a cloud-based (SaaS), integrated, scalable solution built on standard components to support a marketplace and the client’s B2B and B2C retail businesses. We designed and built the solution using Microsoft Dynamics 365 for Finance & Operations, Sales, Customer Service and Social Engagement, tailored for the fashion retail industry.
Benefits realized include the ability to introduce new capabilities at a fast pace, strengthening the retailer’s market position. The client also realized a modern personalized shopping experience as a result of digital marketing components driving sales and increasing customer satisfaction, scalability improving efficiency and customer service, and overall reduced cost of ownership due to the use of a fully managed SaaS service.