The retail industry is navigating a period of rapid change as consumer expectations evolve and AI transforms how products are discovered, recommended and purchased.
Drawing on insights from the 2026 CGI Voice of Our Clients research and industry experience, this Industry Foresights video examines how retailers are modernizing core systems, connecting channels and establishing trusted data foundations that enable intelligent automation and AI-powered personalization. It explores the critical role of data quality, governance and ownership in creating seamless experiences across physical and digital channels.
The video highlights the emergence of seamless shopping experiences, AI-assisted product discovery, evolving store formats and the growing connection between commerce, identity and social engagement. It also explores how retailers can empower employees with better insights while creating more intuitive and personalized customer journeys.
As retail becomes more seamless, intelligent and personal, the opportunity is to shape a retail ecosystem that competes on identity, experience and trust.
Building what's next—together—to help retailers create seamless, intelligent and trusted experiences in a world where how people shop increasingly defines who they are.
