Accelerating digital to improve citizen services and the citizen experience

This year, 60% of executives within central and federal government say the impact of digitization on their business models is high, a 22% increase over last year. In line with this, 80% of executives now have an enterprise-wide digitization strategy in place, a 21% increase over last year. However, fewer are producing results from their digital strategies (14% in 2021 vs. 20% in 2020).

Key findings from our conversations with central and federal government executives in 2021 follow, or download the PDF.

Top trends and priorities for central and federal government

Top trend
  • Becoming digital for citizens
Top business priority
  • Improve citizen services and the citizen experience
Top IT priority
  • Drive modernization to improve efficiency

60%
of executives say the impact of digitization on their business models is high
80%
of executives now have an enterprise-wide digitization strategy
44%
of executives feel the pressure from citizens to digitize

Among the central and federal government executives who report achieving results from their digital strategies, some common attributes emerge. The table below compares responses to questions from these digital leaders to those from executives whose organizations are still building or launching digital strategies.

Learn more about the attributes of digital leaders.

Common attributes of digital leaders

Executives producing results from digital strategies

Executives building or launching digital strategies

Are better at introducing applicable innovation 67% 26%
Are better at aligning IT and business priorities 50% 36%
Feel strongly that environmental sustainability is core to creating value for customer 42% 37%
Modernize more of their applications 73% 66%
More often run a secure IT environment 78% 43%
two government workers in conversation