Changing global conditions over the past two years, including a global pandemic, have pressured executives to accelerate their digitization, and now with most making progress on this front, the need to translate digitization into an enhanced customer experience has become top of mind. Further, driving a differentiated and seamless customer digital experience is the top cited business priority.
Executives are focused on improving the customer experience through data insights, as well as increased efficiencies driven by process automation and other modernization initiatives. However, they face the challenges of limited business agility, legacy infrastructure, sub-optimal business and IT alignment, and an IT talent shortage.
View key findings from our conversations with property and casualty management executives in 2022 below, or download our report.
For more insights on macro trends, including social demographics, climate change, deglobalization, technology acceleration, and supply chain reconfiguration, read our summary.
Among the 28% of property and casualty insurance executives who report achieving expected results from their digital strategies, some common attributes emerge. Our table compares responses to questions from these digital leaders to those from executives whose organizations are still building or launching digital strategies (digital entrants). Learn more about the attributes of digital leaders.
Common attributes of digital leaders |
Digital leaders |
Digital entrants |
| Consider themselves to be highly agile | 32% | 13% |
| IT and business operations are highly aligned | 53% | 31% |
| Have deeply integrated IT and business operations | 63% | 50% |
| Are facing legacy challenges | 21% | 59% |
| Are migrating to the cloud | 50% | 28% |
