Designed for the patient, developed with healthcare professionals

Developed by clinicians, for clinicians—together with leading university hospitals

OMNI360 is a suite of easy-to-use, modular, and AI-assisted tools designed to optimize operations in the healthcare and social services. Built in close collaboration with Finland’s leading university hospitals and largest well-being counties, it reflects the real needs of professionals in the field.

With contributions from thousands of clinicians, nurses and social care professionals, OMNI360 streamlines workflows, reduces administrative burden and frees up valuable time for meaningful interactions that improve the patient experience.

Powered by advanced technology and open interfaces, OMNI360 integrates seamlessly, affordably, and flexibly with any IT environment or third-party system.

All the tools you need–powered by AI

OMNI360 is a modular platform built on open interfaces, designed to scale across healthcare and social care ecosystems. It provides a comprehensive, AI-enabled suite of tools that supports coordinated, data-driven care delivery for every user, including patients and customers, clinicians and management.

OMNI360 at a glance:

  • Electronic health records (EHR) for primary care and specialized care, including prescriptions, treatment documentations and clinical records
  • Patient administration to manage appointments, resources and operational oversight across care units
  • Customer flow management to guide patients and customers to the right services at the right time
  • Digital services to enable virtual consultations, remote care and self-service capabilities
  • Social care management to streamline service documentation, care planning and resource optimization
  • Data-driven management and reporting with real-time insights and full operational visibility
  • Dental care records and workflows
  • Specialized medical modules supporting diagnostics, anesthesia, surgery, intensive care and cancer treatment
CGI Omni360

Experience and expertise you can trust

With decades of experience developing and integrating clinical and business IT solutions for healthcare organizations, and a client-proximity model that prioritizes local markets and regulatory understanding, we help our clients anticipate challenges and achieve meaningful transformation.

Reasons to choose OMNI360

1. Comprehensive, customer-centric data insight

OMNI360 gives you immediate access to the most important data about a patient or customer, with access to other information within one or two clicks. This reporting brings together documentation of the patient or customer’s history of services, from both primary and specialized providers, in one place.

2. Quick and easy to use

We developed OMNI360 to be user-friendly based on feedback from our clients and our own experts—including doctors, nurses, social-workers and service designers. Next-generation technology, including automated data entry and decision support based on artificial intelligence (AI), increases ease-of-use while reliably helping to identify patient and customer needs.

3. Bringing advances from Finland to other systems

The Finnish health and social-services model is one of the most advanced in the world. Developed in Finland, OMNI360 now stands ready to benefit health organizations in the 40 countries where we operate.

4. Streamlined work through automation and AI

Automated data production minimizes manual labor and eliminates unnecessary routines. OMNI360 supports efficient and secure input via ready-made templates and phrases, automatic input, decision support, digital dictation and speech recognition, device interfaces and, increasingly, AI. AI and machine learning let OMNI360 adapt to the needs of its users. Desktops designed for specific tasks include standard shop-floor control to facilitate and speed up repetitive processes.

5. Open and modular

OMNI360 features an open and modular architecture, making its implementation cost-effective. Using distinct modules, you can pick and choose a solution that is adapted to your organization’s individual needs. All developer parties can use its comprehensive open interfaces. Third-party solutions can connect to the OMNI360 framework, giving you more flexibility and eliminating risks from supplier lock-ins. You can renew modules individually and open interfaces ensure that managed data will not be locked by an outside supplier.

6. Cost-effective

OMNI360 is a budget-friendly platform—in terms of licensing, maintenance and development costs. Health and social services are facing unprecedented pressure and the demand for new and more dynamic ways to provide services continues to increase. OMNI360’s modular structure enables you to not only respond to changing requirements, but drive the change—allowing you to easily choose the technologies and service providers you want for your system. Our global reach means health and social-services experts stand ready to support you.

7. Step-by-step renewal

OMNI360’s development model, modular structure and open interfaces ensure you have the freedom to choose the features you like the most and the timetables you need. You can deploy the solution in phases with unprecedented flexibility and responsiveness.

8. Secure, reliable and locally managed

All patient data is highly secure and stored strictly within the EU, or within national borders when required.

Implementation and operations are supported by the local experts under country-level management, backed by CGI´s OMNI360 Centre of Excellence in Finland. This ensures uncompromising data security and uninterrupted service availability, even in exceptional circumstances or during global, economic, or political disruptions.

With a strong local presence, direct responsibility for client outcomes, and service delivery without intermediaries, CGI provides healthcare organizations with trusted, resilient and future-ready solutions.

Explore add-on solutions that complement the OMNI360 experience

As a comprehensive healthcare solutions provider, we offer a broad portfolio of solutions and services designed to extend and enhance the OMNI360 platform. Examples include:

  • OMNI360 AI Assistant streamlines the daily work of physicians and nurses with AI-powered support that increases efficiency and reduces administrative burden. By minimizing time spent on documentation clinicians can focus on what matters most—meeting and caring for patients.
  • OMNI360 Share brings together fragmented patient data, making information easily accessible and sharable across organizational boundaries. Improved data access helps healthcare professionals make more accurate care decisions while freeing up time for meaningful patient interactions that enhance the overall care experience. Learn more
  • OMNI360 Merlot Medi is a mission-critical management system for emergency medical services (EMS), supporting on-duty physicians, EMS supervisors and consulting clinicians. The solution enables real-time data transmission from ambulance units to hospitals and other emergency care facilities, improving coordination, situational awareness and response times.
  • OMNI360 Titania supports workforce shift planning and AI-assisted optimization, ensuring that the right professionals are in the right place at the right time. By balancing staffing needs, skills, and availability, it helps organizations improve efficiency while maintaining high-quality care delivery.
  • OMNI360 Gemini provides end-to-end management of healthcare logistics, covering medical supplies, equipment and maintenance operations. It enables greater operational control, improved asset use, and reliable availability of critical equipment across care environments.