Virtual agent helps DynaLIFE deliver COVID-19 testing serviceDynaLIFE is a major Canadian medical laboratory offering diagnostic testing services to Albertans. When its new COVID-19 test option for travelers caused a surge in contact center demand, CGI helped alleviate the burden with a conversational chatbot, or virtual agent. ...
Start your intelligent automation journey on the right foot with RPAThe number of intelligent automation technology providers continues to grow. Each offers fast ways to get started and the potential for quick wins. But, what are the key steps to ensuring a successful automation journey?
CGI's RPA consulting services help clients manage organizational and workforce change, harness technology more effectively, and support virtual workforce management.
Many organizations tend to start with RPA due to its efficient implementation, low-risk and rapid return on investment. CGI helps clients go beyond RPA by combining it with enhanced technologies to automate complex decisions, processes and interactions, as well as enable new digital operating models. Our RPA services are part of our end-to-end intelligent automation services.
CGI's approach focuses on your workforce, your processes and the best mix of automation technology. Our RPA experts bring deep knowledge of leading vendor technologies (such as BluePrism, UiPath, Automation Anywhere, Kapow and Work Fusion, among others), along with our own RPA technology (part of our Intelligent Automation Platform).
Proven delivery approach
CGI’s RPA clients realize results such as:
- 20%–50% process cost reduction
- 15% greater transaction throughput capacity
- 20% improved quality, reduced error rates and process variation
- POV live in 4 weeks with €300,000 annual savings and 4 FTE’s freed-up for higher value work
- 1,500+ hours of workload per week delivered by software robot
- 60% reduction in average transaction processing time