Intelligent Automation

Enabling digital transformation through accelerated adoption of automation

Leading enterprises are accelerating digital transformation to better serve customers and more efficiently manage operations in a hyper-connected world. A key enabler is intelligent automation (IA) which is profoundly changing relationships between humans and machines and enabling entirely new business models and ways of working.

Intelligent virtual workers, 24/7 software agents, robotic process automation, autonomics, cognitive computing and machine learning, and even physical robots, can emulate and enhance human processes across all functions and industries. McKinsey has estimated that 45% of work activities could be automated using technology.*

Basic automation of simple human task sequences has been applied for some time. More recently, using robotic process automation (RPA) for repetitive, high-volume manual processes involving multiple applications has gained traction, enhancing employee productivity and lowering cost. The logical next step combines RPA with advanced technologies like OCR to enhance process automation for more complex tasks. Beyond this begins the realm of cognitive algorithms to mimic basic reasoning, and artificial intelligence (AI), which in the most sophisticated automation environments is beginning to allow virtual agents to emulate human reasoning and empathy. 

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With the virtually unlimited computing power of the cloud, exponential growth in data and digitalization of business and life in general, intelligent automation will profoundly change relationships between humans and machines—enabling entirely new business models and ways of working.

CGI helps enterprises fully capitalize on automation with a comprehensive Intelligent Automation Service Framework, 40 years of experience automating business processes, intellectual property and strong vendor relationships.

Key services and solutions include:

    • IA enablement and transformation consulting: We help clients assess current needs and opportunities, develop enterprise strategies and roadmaps, design and pilot projects, plan for transformation, select technology, manage change, and justify investments through robust benefits/ROI analysis.
    • IA as a Service: Whether automation is needed for customer-facing or back-office processes, applications or infrastructure, we manage ongoing programs and services for clients (onsite or in the cloud) that are continually optimized for quality.
    • IT technologies and platforms: CGI helps clients configure leading-edge automation technologies and integrate them into their operational environments.
    • CGI and partner IP: We bring proven automation intellectual property (IP) from CGI and leading vendors such as BluePrism, Celaton, IBM Watson, IPSoft, Thoughtonomy and UI Path. For example, CGI uses IPsoft’s IPcenter autonomics to deliver services within our U.S. operations. Examples of CGI IP, which is supported by our Centers of Excellence for Leading Automation Technologies, include:
      • Our CGI Unify360 hybrid infrastructure autonomic suite which automatically aggregates, analyzes and correlates monitoring events, diagnoses incidents and root causes, and dispatches self-healing virtual engineers.
      • CGI’s autonomics suite which is also used to automate and optimize integrated infrastructure and applications operations.
      • Our HotScan Intelligent Self Learning module which makes our watch list filtering solution a learning filter to reduce false positives by up to 50%.

*McKinsey Quarterly, November 2015