DynaLIFE is a major Canadian medical laboratory offering diagnostic testing services to Albertans. When its new COVID-19 test option for travelers caused a surge in contact center demand, CGI helped alleviate the burden with a conversational chatbot, or virtual agent.
May 11, 2021 The number of intelligent automation technology providers continues to grow. Each offers fast ways to get started and the potential for quick wins. But, what are the key steps to ensuring a successful automation journey?
It’s the dawn of a new era in manufacturing. The opportunities Industry 4.0 offer manufactures is vast, the new technologies offer a profoundly different way of doing business: connected, aware, adaptive, integrated with the whole eco-system. The possibilities are limitless.
Following the pandemic declaration and the subsequent economic impacts caused by the lockdowns, manufacturers faced a dramatic drop in demand. This is compelling executives to focus on measures that drive efficiency and reduce costs, while building resilience into their operating...
November 18, 2020 This blog discusses how health care organizations are using robotic process automation (RPA) to address needs created by the pandemic.
In this paper, we offer insights and recommendations for retail organizations to create differentiated value faster through relevant innovation, agility and cost reduction.
CGI and the UK Department for Environment, Food & Rural Affairs (Defra) partner to develop and deploy open-source architecture, tools and cloud-based solutions to provide timely, reliable and cost-effective access to critical, analysis-ready satellite data.