As an elite partner of ServiceNow, CGI has completed more than 4,000 ServiceNow solution implementations globally. With 300 professionals who specialize in ServiceNow, we help you streamline your digital operations with the right workflows. Based on this experience, we developed the CGI ServiceNow Framework, which accelerates our ServiceNow implementations for clients.
We deliver ServiceNow solutions and provide 24/7 support through our global ServiceNow centers of excellence. With 100 professionals, these centers are located across Canada, the United Kingdom, France, Portugal, Finland, the United States and India.
Our ServiceNow-certified professionals have, on average, five years of ServiceNow experience, and their skills extend across key ServiceNow offerings, including IT service management, IT business management, IT operations management, automated test frameworks, human resources, integrations and automations.
For communications clients, leveraging robotics and artificial intelligence to reduce costs and enhance digital customer experience is one of the top trends by impact based on our 2020 Client Global Insights. Cloud is a key booster for maximizing the value of technology innovations.
Using our platform, CGI and the client deployed a portal solution to allow businesses to quickly and easily apply for government funding and grants to help recover from the pandemic-related economic downturn. Businesses provide financial information and upload financial statements through the portal.
We align core IT service management processes with proven best practices, determine your baseline ITSM capabilities, and identify and measure improvements.
These services include incident configuration, change and release management, configuration management database, service catalogs, service level agreements, and knowledge management.
We run detailed reports to understand your technical health, assess the impact of solutions, and determine next steps.
We provide system administration training and fufiller training.