A leading regional financial institution, headquartered in the U.S., and a long-time CGI client, sought to drive efficiencies by upgrading to a newer version of our debt recovery platform. With multiple modernization efforts underway, timing and seamless integration were critical to ensure a smooth transition and avoid business disruption.
Tailored implementation of debt recovery platform
With more than four decades of experience in banking and collections modernization, we were engaged to upgrade the bank to a newer version of its collections solution. Our team partnered closely with the bank to design and execute a tailored implementation plan that aligned with its specific goals and timelines. This collaborative approach also ensured seamless integration with the bank’s existing systems and concurrent modernization initiatives, minimizing disruption and maximizing operational alignment.
End-to-end delivery with seamless integration
We delivered a full-scale implementation of the debt recovery platform, managing all phases from planning to deployment. Key highlights of the implementation included:
- Seamless integration with the bank’s existing collections environment and other key systems
- On-time delivery aligned with other modernization milestones
- Zero critical or major defects
Post-implementation support for continued success
Our team remained actively engaged following the platform’s launch, working closely with the bank to ensure continued success. This included hands-on training to equip internal teams with the knowledge needed to operate and maintain the system confidently. We also delivered ongoing support to maintain system stability and reliability. In addition, the team implemented targeted enhancements to further improve performance, operational efficiency, and long-term maintenance.
Efficiency gains and lasting impact
The project delivered measurable improvements across operational and strategic dimensions, including the following:
- Flawless go-live with no major issues reported
- Improved operational efficiency through enhanced automation and integration
- Increased debt recovery capabilities
- Valuable knowledge transfer and training
The bank is now better equipped to manage collections and recovery in a modern, integrated environment, ensuring faster, more consistent outcomes for both customers and internal teams.
Learn more about our collections solution and how it can transform your credit management operations.
