At the forefront of retail banking for 40+ years

CGI has more than four decades of experience and a successful delivery track record in the retail and consumer finance sector, offering a full spectrum of services and solutions, a proven global delivery model, and a strong commitment to quality.

Banks rely on us to help them prepare for a digital-first future. Through innovation and service excellence, we transform legacy technologies and operations to deliver new capabilities and revenue-generating programs. In addition, our work identifies and frees up crucial resources and funds needed to successfully execute transformative projects, ensuring market growth for banks as they take the lead in new digital territories.

Voice of Our Clients: What retail banking leaders are acting on now

Insights from 109 client conversations reveal top priorities shaping the industry

Digitization transforms business models

90%

cite a high impact on their business models

Executives are accelerating digitization to drive growth, efficiencies, an enhanced customer experience, and security.

Digital leaders excel with data and protection

78%

are producing results from their data and protection strategies

Retail banks with enterprise-wide data and protection strategies are driving measurable performance gains.

AI reshapes processes and drives efficiency

69%

are applying GenAI to improve customer service

Investment in AI and automation is on the rise to enhance both customer-facing and internal operations.

Discover more insights in the 2025 Voice of Our Clients video