Retail banking and consumer finance

Meeting the demands of the digital consumer

The needs and preferences of banking consumers have changed radically and continue to evolve, powered by advances in new technologies and digital-first behaviors. CGI research has shown an unrelenting demand for banking services that are available anywhere, anytime and with any device and fully protected by leading-edge security technologies.

At the same time, retail banks face mounting regulatory control burdens, increased FinTech competition spurred by the open API economy and the significant rise in cyber financial crime, all of which are siphoning away cash and resources.

To safeguard their businesses and protect revenue, leading banks are rapidly and radically changing what they do and how they do it. This change requires customer-driven solution design, process automation with rapid service innovation, and a focus on agile and legacy modernization to ensure systems are fit for purpose.

Why CGI?

CGI has more than four decades of experience and a successful delivery track record in the retail and consumer finance sector, offering a full spectrum of services and solutions, a proven global delivery model, and a strong commitment to quality. Today, CGI is working with leading retail banks in the following areas:

  • Digital transformation
  • Automation (including robotic process automation)
  • Legacy modernization (including agile methodologies)
  • Cloud computing
  • Payments
  • Big data and predictive analytics
  • Protect the Bank offering
  • Security and risk management
  • Regulatory compliance

To learn more about our retail and consumer finance expertise and capabilities, contact us.