Intelligent automation is CGI’s concept and framework for bringing emerging technologies such as robotics, Internet of Things (IoT), advanced analytics and AI to bear and to transform the way organizations do business, create and deliver services, interact with customers and citizens, and enable employees to work on higher value activities.
Intelligent automation can include relatively simple automations leveraging RPA, conversational AI solutions like chatbots or IoT-based industrial automations, as well as AI-powered cognitive virtual agents or augmented reality.
CGI helps clients improve the customer experience and operational efficiency through smart deployment of intelligent automation services.
Intelligent decision and support system to control flood barrier
Rijkswaterstaat is part of the Dutch Ministry of Infrastructure and the Environment. It is responsible for public works and water management, including the construction and maintenance of waterways and roads and, importantly, flood protection and prevention. CGI accepted the challenge to build a system to control the Maeslant and Hartel flood barriers. The decision and support system decides whether to close the barriers in a storm based on weather readings from nearby weather stations and buoys. Fully autonomous and uninfluenced by most conditions, the Maeslant barrier is sometimes referred to as the largest robot in the world.
CGI helps clients identify and apply the right automation technologies to advance their digital agenda—from RPA to algorithmic automation to AI.
Simple rules based
Screen scraping, Scripts, Macros, Workflows
Human or system-triggered
Rules based, high-volume processes (business & IT)
Front, middle, back office
Multiple system (swivel-chair operators)
Supported by basic analytics / decision support
Optical Character Recognition (OCR)
Intelligent document processing
Structured and unstructured data
Simple web chatbot integration (e.g. FAQ)
Complex processes and decisions
Supported by predictive / prescriptive analytics
Machine learning, narrow intelligence, basic reasoning
Unstructured & big data
Natural Language Processing (NLP), chatbots
Cognitive technology capable of emulating human capability including empathy
Full end-to-end autonomy, hypothesizing, reasoning
Deep learning, deep neural networks
Full speech recognition and generation
Fully capable virtual agents, omni-channel
Augmented & virtual reality