Artificial intelligence

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As the world seeks sustainable energy solutions, the hydrogen sector is emerging as a crucial player in the pursuit of a cleaner future. The hydrogen sector currently is experiencing unparalleled growth due to its potential to revolutionize various industries. However...

The energy industry is seeing significant changes in how the distribution grid operates, as well as how customers participate in the market. Advances in analytics capabilities and the influx of available data for more robust planning and operation of the...

Cheryl Allebrand
Cheryl Allebrand

Is the future of contact centers bot or human?

February 5, 2024 Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Meanwhile, contact centers have trouble recruiting and retaining enough agents to keep up with rising consumer...

Alexander lepp
Alexander Lepp

Adapting and advancing innovation in manufacturing with AI

February 1, 2024 Manufacturers today perform a delicate balancing act. As they deal with rapid changes in markets, fluctuating raw material and production costs and a shortage of skilled workers, they must also address regulatory pressures and rapidly evolving customer demand and requirements...

The CGI solution that uses drones with thermal and RGB (Red Green Blue) cameras to inspect photovoltaic plants, generating hundreds of images that, after being processed, can be used to detect, with 90% accuracy, defects in the panels. Further, these...

Drones with thermal and RGB (Red Green Blue) cameras can inspect the photovoltaic plants, generating hundreds of images that, after being processed, can be used to detect, with 90% accuracy, defects in the panels and evaluate the plant's performance, as...

Lucille Bonenfant
Lucille Bonenfant

Three ways to stay on top of evolving AI and data privacy rules

January 23, 2024 Every January 28, organizations around the world celebrate Data Privacy Day (also known as Data Protection Day). Data Privacy Day commemorates the first international treaty governing data privacy, signed on January 28, 1981...