CGI Comply

Inconvenient time

CGI Comply’s inconvenient time feature allows an agent to record multiple inconvenient times via the following:

• Global communication channel (e.g., email, text, phone call)
• Specific phone number (text and phone call together)
• Day(s) of the week (down to 15-minute intervals)

Consent

CGI Comply can store the following information:

• Phone consent at the phone level based on an appropriate phone type (e.g., landline, mobile, VOIP) or email consent at the email address level
• Consent stored for each consumer and appropriate account(s)
• Source of consent (e.g., creditor, outside collections agency, etc.)
• Type and date of consent

Contact history

CGI Comply captures contact history to support configurable business rules for federal, state or bank-specific areas. This robust contact history helps determine:

• Person contacted
• Person who answered
• Location contacted (e.g., home, work)
• Contact results (e.g., attempt, right party contact or exception to counting)

Time zone

CGI Comply enables consumers to specify their time zone or to calculate a time zone based on their address and phone number(s).

Compliance rules engine

CGI Comply has a flexible and easily configurable rules engine where multiple rules can be configured at the account or customer level.

The solution counts appropriate contact attempts to determine if any rules are broken. It also provides a simple Yes/No response to communication vendors before they attempt a contact.