Resource center

Markus Kaiser
Markus Kaiser

Ethical considerations of AI in newsroom workflows

February 26, 2024 From research to verification of information, production, and distribution, and from accounting to workflow scheduling, AI and intelligent automation currently support routine tasks along the journalistic value chain.

Cheryl Allebrand
Cheryl Allebrand

Is the future of contact centers bot or human?

February 5, 2024 Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Meanwhile, contact centers have trouble recruiting and retaining enough agents to keep up with rising consumer...

Dirk Kiefer
Dirk Kiefer

Driving strategic alignment to deliver value in a less predictable world

February 1, 2024 Transforming your organization while navigating exponential change is the new “business as usual.” Economic uncertainty, geopolitical unrest, changing social demographics, technology acceleration, and sustainability demands are requiring executives across all industries to rethink their business strategies, models...

Audrey Pineau
Audrey Pineau

What is the real business value of sustainability?

February 1, 2024 Executives are under increasing pressure to meet evolving sustainability and environmental, social and governance (ESG) mandates and stakeholder demands. At the same time, they must balance countless other factors disrupting the market, which are nearly impossible to control and predict...

Alexander lepp
Alexander Lepp

Adapting and advancing innovation in manufacturing with AI

February 1, 2024 Manufacturers today perform a delicate balancing act. As they deal with rapid changes in markets, fluctuating raw material and production costs and a shortage of skilled workers, they must also address regulatory pressures and rapidly evolving customer demand and requirements...

Lucille Bonenfant
Lucille Bonenfant

Three ways to stay on top of evolving AI and data privacy rules

January 23, 2024 Every January 28, organizations around the world celebrate Data Privacy Day (also known as Data Protection Day). Data Privacy Day commemorates the first international treaty governing data privacy, signed on January 28, 1981...

Helena Jochberger
Helena Jochberger

Getting back to basics: How manufacturers can navigate a “perfect storm” of challenges

January 10, 2024 In this blog, I share key insights from the 2023 Voice of Our Clients (VOC) research gathered from one-on-one conversations with 173 manufacturing executives across sectors, including what digital leaders are doing differently to accelerate results.

Johan Widell
Johan Widell

Unlocking the potential of digitalization within the pharmacy market

January 10, 2024 Digitalization across the pharmacy industry is evolving quickly. It’s crucial for organizations to consider how to keep pace with up-and-coming pure players and how their IT landscape is facilitating their ability to compete in a modern market.

Justene Ewing
Justene Ewing

People-focused digital transformation: Four keys to revolutionizing the health and care experience

January 3, 2024 From financial constraints and sustainability management to workforce shortages and capacity issues, the need for the health industry to address mounting pressures and modernize has never been more urgent.