Voice of Our Clients: What Energy & utilities leaders are acting on now

Insights from 160 client conversations reveal top priorities shaping the industry

Digitally reengineering is accelerating

63%
cite technology and digital acceleration as high impact

Energy and utilities leaders are modernizing operations and strengthening data foundations to scale trusted AI and improve resilience.

AI value measurement is advancing

46%
quantify AI implementation results

Leaders are moving from experimentation to ROI discipline as AI scales across operational and customer-facing processes.
 

Legacy complexity slows modernization

47%
say legacy systems are a significant challenge

Legacy infrastructure, platform lock-in and fragmented IT/OT environments continue to constrain modernization, agility and operational performance.

At the heart of the market

CGI is a pioneer of technological innovation in the utilities sector. With nearly 6,000 members worldwide, we provide the solutions to transform the operations, improve the customer experience and drive cost efficiencies to utilities clients across the globe.

In the UK, we have been at the heart of every major change in the energy and utility markets since privatisation, with decades of experience and expertise in the electricity, gas and water sectors.

utilities worker check solar panels on a roof

 
14
central market systems in 10 countries are built, designed or maintained by CGI
 
53 million
smart gas and electricity meters in Britain will communicate through CGI systems
 
 
250+
electric, water and gas clients across 4 continents partner with CGI