With over 28 years of experience in the UK energy supply market Alan has worked with many of the UK’s major utility companies and has gained a wide ranging and in depth knowledge of the sector through a wide variety of business consulting and programme delivery roles. As a consulting expert for Energy Retail within CGI Alan identifies opportunities for our clients to transform their businesses through the innovative use of market leading and new technology across the energy retail value chain from customer experience, sales, metering, demand forecasting through to billing and collections. Using a combination of his engineering background, in depth industry knowledge and analytical skills, he has contributed to the success of many client transformation programmes. Actively embracing change, he enjoys the challenge of helping organisations to improve their processes and maximise the benefits of their investments.
07 May 2020 The country’s lock down is creating loss of business, income and jobs for many, translating into the inability – or fear of – keeping up with payments. So how can service providers maintain their cash flow while helping their customers?