A flexible digital journey

We understand that as your business model changes, your IT has to adapt. Our fully-flexible managed IT services therefore allow you to change and flex according to your specific digital transformation journey.

Whether your legacy systems need switching off, you’re moving to the cloud, or adopting new services such as AIOps, IoT, DevOps and automation, we are here to encourage and support these changes, helping you to innovate and achieve cost efficiencies every step along the way.

 

How does this work?

Over 45 years of experience we have developed a standard workload, FTE ratios for all different environments and options for allocating resources (for example, onshore or offshore, onsite or offsite, named or pool resources). These, along with other options available, act as levers that can be adjusted every 90 days to ensure that you have the right service available at the right time.

 

 

 

Managed IT services consultants gesture to a solution on a computer monitor

A great service starts with a world-class service desk.

We are extremely proud that our UK service desk, based in Bridgend, South Wales, has received the SDI 5 star accreditation for 10 consecutive years.

+380
members
+180
clients being supported
+2.5 million
contacts per year
93%
customer satisfaction score
95%
first time fix on resolvable issues

With unprecedented world events accelerating digital transformation and changing the working landscape, we help create environments where employees thrive. This requires enabling people with the right technology as well as the right support, and our multi-channel service desk ensures that everyone has access to the help they need, as and when they need it.

In our 2021 Voice of Our Clients survey, this drive of “becoming digital” was the top priority of clients, with “cultural change” and “change management” rising rapidly into second place. As a leader in the ISG Provider Lens for Future of Work, we are recognised for our ability to help organisations establish new cultures based around the modern hybrid workplace, and our robust change management approach ensures that employees move seamlessly into the new world of work.

Application services

Our end-to-end application services provide industry and technology expertise, solutions, frameworks and tooling to enable our clients to drive business agility, competitive advantage, transformation and cost efficiencies.
   


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Cloud

Our cloud services enable clients to provide seamless and secure experiences for their customers and citizens, from the back office through to the front office.
   
   


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Cyber security

We understand security from all angles - technology, business and compliance. Our cyber security services help organisations build in privacy and business resilience by enabling innovation to drive agility, efficiency and competitive advantage.


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Infrastructure services

Our infrastructure services enable our clients to provide seamless and secure experiences for their customers and citizens, from the back office through to the front office.
  
  


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Service and technical advisory

Our service and technical advisors have a wealth of experience in delivering service management and infrastructure services, using our in-house capabilities and partners to drive performance and transform your IT services into a business-focused enterprise.


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Systems integration

Our systems integration services enable our clients to provide seamless and secure experiences for their customers and citizens, from the back office through to the front office.
  
  


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Our clients are at the heart of everything we do.

Keeping this in mind, all of our IT services and solutions are backed by rigorous governance to de-risk digital transformation, whilst enabling you to have flexible control throughout the entire process and receive:

Outstanding

user experience and service management, delivered by our world-class, 5 star accredited service desk

Data-driven

business insight, to continue on your journey of continual improvement

Cost optimisation

assessments that deliver significant cost savings and rapid benefits