Transforming local government

Local authorities are under unprecedented financial pressure, caused by reductions in funding coupled with rising demand for services. At the same time, the expectations of the citizen have been shaped by their interactions with retail, utilities and other domains, so they expect public services to be readily available and 'digital by default’. The response to Covid-19 has further challenged previous concepts of public service delivery, and councils are now looking to the future as an opportunity to reinvent citizen-facing services.

We are helping a number of UK councils to respond to these demands, reinvent service delivery models and make the best use of emerging technologies to improve citizen outcomes.


Our metro model

Building lasting local relationships is key to our metro model, enabling our members to work closely with our local authority clients wherever they are based.

This model also encompasses areas such as social value and skills development. Each of our 6,000 UK members is encouraged to nominate local causes and social value projects, often working on these community initiatives alongside teams from our clients. Recent examples include tree planting programmes, beach cleans and sponsoring kits for local sports and community groups.

Our members also support our STEM programme, reaching out to local schools to help foster technical skills and inspire the next generation to follow a career in IT. In addition to this, we offer Higher and Degree level apprenticeships alongside other technical career pathways, covering both entry-level and experienced roles.



Carwyn Cook

Director Consulting Expert,
Local Government



years improving efficiency and citizen service
at the heart of local government

Transformational service delivery

We are trusted to deliver full managed IT services to a number of UK local authorities. Our approach aims to provide cost savings, reduce risk, and enable innovation - providing a transformational approach which is focused on improving outcomes for the council and its citizens.

We are also helping a number of councils realise their ambitions to become smarter authorities, gaining valuable insights from data to inform place-based service delivery, understand demand and inform future strategy.


Smart cities & connected communities

Local authorities across the UK are exploring how smart cities and connected communities can improve the delivery of critical council services.

We're also playing a leading role in shaping and delivering smart places for clients across the UK and globally, offering a range of proven products and services which deliver return on investment against desired imperatives.