Local authorities are under unprecedented financial pressure, caused by reductions in funding coupled with rising demand for services. At the same time, the expectations of the citizen have been shaped by their digital interactions in all areas of life especially following the pandemic, so most expect public services to be omni-channel and 'digital by default’.

The government focus, funding and targets on levelling up have significant impact across local government, aimed at driving economic growth and employment. The recent changes in health and social care to collaborate through organisations such as ICSs require integration between local, national and third sector partners.


Working side by side with local authorities to create sustainable communities for the future


Local authorities are exploring how smart places and connected communities can enable the delivery of critical council services. We are playing a leading role in shaping and delivering sustainable communities with local authorities across the UK.

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Transformational service delivery

We are trusted to deliver full managed IT services to a number of UK local authorities.Our approach aims to provide cost savings, reduce risk, and enable innovation. Gaining valuable insights from data, to inform strategy we provide a transformational approach which is focused on improving outcomes for the council and its citizens.

Managed IT services


Achieving Net Zero

With local authorities increasingly focused on sustainability and more and more declaring climate emergencies, there needs to be a drive to accelerate net zero ambitions. We bring our experience from the private sector to public sector to help local authorities with their net zero journey from initial consulting through to the delivery of technical solutions to accelerate that ambition. 

Sustainability and Climate change Advisory Services

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Our metro model

Long lasting local relationships is key to our metro model, enabling our members to work closely with our local authority clients wherever they are based.

This model also encompasses areas such as social value and skills development. Each of our 6,000 UK members is encouraged to nominate local causes and social value projects, often working on these community initiatives alongside teams from our clients. 

Our members also support our  STEM programme, reaching out to local schools to help foster technical skills and inspire the next generation to follow a career in IT. We also offer Higher and Degree level apprenticeships alongside other technical career pathways.


Driving change for tenants and communities

The management of housing stock plays a critical role in our communities by providing accommodation and care to parts of the UK population in need of a home. But the providers are under unprecedented pressure, as new regulations place an increased focus on tenant satisfaction and the drive to net zero is causing a rethink on housing stock and operational efficiency. At the current time, inflationary pressures are also stress-testing household incomes and driving arrears, bringing further challenges to housing associations.

At CGI, we help both local authorities and housing associations to respond to these changes in demands, to reinvent service delivery models and make the best use of emerging technologies, IoT, and technology platforms to improve outcomes for citizens, tenants and staff.

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Residential housing