Insights and perspectives | CGI UK

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Solving customer contact centre challenges with Conversational AI

Examining the future of contact centres - how can they move from being a necessary cost to a revenue generator for the business.

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CGI Voice of Our Clients: Impacts of macroeconomic trends

The 2022 CGI Voice of Our Clients presents the findings from our one-on-one interviews with 1,675 executives across the industries and geographies we serve. In this publication, we examine the most impactful macro trends for our clients in 2022.

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Why machine learning projects fail and how to make them succeed

In this blog, Paul explains the challenges that come with Machine Learning projects, outlining the reasons why many of them fail, and highlighting the steps that organisations can take to ensure they succeed.

CGI Voice of Our Clients

Annually, CGI leaders meet with business and IT executives to gather their perspectives on the trends affecting their enterprises. These industry insights—including the attributes of digital leaders—lead to actions to best satisfy the needs of your customers and citizens

CGI Voice of Our Clients

Insights to action

CGI’s Insights to Action report presents the insights shared by client executives and the actions we are taking to help them achieve business outcomes in a faster and more holistic way. Learn how we're helping clients become more adaptive and responsive in the face of unprecedented change.

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