Over the past four decades, CGI has grown into one of the world’s largest providers of high-end IT and business consulting services. As part of the on-going growth CGI have been positioning and developing two Advisories, the Service Advisory and the Technical Advisory.
From our award winning UK Service Centre, 700 analysts operate service management processes for over 200 clients, handling 2.7 million contacts, managing 60,000 changes and proactively addressing over 1000 problems each year. Our average customer satisfaction rating is consistently over 93%.
We will also work with clients to ensure that digital services evolve to keep pace with today’s extreme levels of technology advancement and ever-increasing user expectations: enabling next generation IT services while protecting heritage services that will continue to support the business for some time. Part of the Advisory service is to help clients understand how to support multi-speed DevOps and Agile delivery practices alongside traditional practices, and how to orchestrate the plethora of suppliers that underpin today’s disaggregated ecosystems, to deliver high velocity IT.