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UK Advisory Services – Delivering value and results from real-world experienceRedefining and transforming complex service and technical landscape into an accelerated operating model – enabling you to deliver and sustain cost effective and efficient business outcomes.
Over the past four decades, CGI has grown into one of the world’s largest providers of high-end IT and business consulting services. As part of our on-going growth, CGI has been positioning and developing two Advisories; Service Advisory and Technical Advisory.
We have a wealth of experience in delivering service management and infrastructure services, using our in-house capabilities and partners. We operate a client proximity model, organising our operations within regional markets where our clients have concentrated footprints. This empowers local teams to build trusted, in-person relationships that ensure accountability for delivering client success.
From our award winning UK Service Centre, 700 analysts operate service management processes for over 200 clients, handling 2.7 million contacts, managing 60,000 changes and proactively addressing over 1000 problems each year. Our average customer satisfaction rating is consistently over 93%.
We help organisations transform their IT services and operations and work collaboratively with clients to build a business-focused future-proof transformation roadmap. As leaders in IT transformation, our advisors bring valuable insights including robust service and technical management principles and maturity assessments enabling next generation IT services while protecting heritage ecosystems.
Our technical advisory practice covers front-end business and digital and cloud strategy and operating model redesign, through to process re-engineering, infrastructure design, deployment and end-user technologies.
In addition to providing vertical industry specific solutions, we also provide industry and vendor agnostic services, solutions and advisory, with experience dealing with highly complex environments involving multiple partners and stakeholders.
Our highly experienced professionals with real-world industry knowledge understand the unique market opportunities and challenges. They collaborate closely with you to drive your performance and achieve the best business outcomes.
We work in partnership with you to ensure that all activities and required outcomes are closely aligned with your operating model and business priorities. We work collaboratively with all stakeholders across the business to ensure outstanding results.
Our agile delivery method brings together the application of agile principles with service management processes enhancing overall IT efficiency by allowing our advisors to respond to changing business requirements with agility.
Using our unique Management Foundation, we will work with you at all stages of your transformation journey leveraging our service management expertise to proactively refine your operations and support your business.
You will be empowered to take ownership of all required activities and services and provided with a service improvement plan to support the driving of your service transformation.
Explore the key services we deliver to clients:-