Accelerating business outcomes for clients through our ecosystem of partners


In today’s world, collaboration is key to achieving long-term success. We collaborate with our clients and an ecosystem of partners to build a better future for all using advanced technology. Watch our video for examples of great business outcomes we create together.

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As a ServiceNow partner, what value do we deliver to clients?

As an elite partner of ServiceNow, CGI has completed more than 4,000 ServiceNow solution implementations globally. With 300 professionals who specialise in ServiceNow, we help clients streamline their digital operations with the right workflows. Based on this experience, we developed the CGI ServiceNow Framework, which accelerates our ServiceNow implementations for clients.

Our Advisory Services are also on hand to help clients unlock the full potential of ServiceNow as a powerful strategic tool. Our experts offer a range of solutions to support your journey to ServiceNow success; with skills across IT service management, IT business management, IT operations management, automated test frameworks, human resources, integrations and automations, you will achieve substantial benefits across your IT portfolio:

  • Process improvement
  • 24x7 support capability
  • Reduced costs
  • Maximised return on investment
  • Increased productivity
  • Integration
  • Secure operations

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Health Check

A deep dive into your organisation, investigating how your organisation could use (or is already using) ServiceNow, and identifying areas of improvement.

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Working with you to deep dive on functional areas that can be unlocked and configured to enhance the use of ServiceNow and realise maximum value on your investment.

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Digital Service Centre

Using ServiceNow to empower your end users with the best quality, convenient, omni-channel support. 

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Digital Technical Operations

Using ServiceNow’s ITOM, AI and analytics functions to help you address efficiencies, understand potential issues and problems, trigger automated actions.

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Digital Services Management

Our target operating models overlay ITIL 4 processes and can be automated through ServiceNow for smooth progressions and high quality repeatability.

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Service Integration and Management (SIAM)

Underpinned by ServiceNow ITSM and ITOM, we will help you establish a best of breed sourcing model to manage your complex IT ecosystem and tooling, delivering an end-to-end view.

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Cloud Management

Using ServiceNow’s CMP, ITOM and ITSM capabilities to provide governance around cloud adoption, with automated provisioning to help you manage an optimised environment.

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Target operating models and processes that accelerate and optimise, using ServiceNow’s ITBM to provide you with overarching management capability.


ServiceNow Advisory

Whether you are just starting your journey with ServiceNow and are looking to explore the possibilities, or have already adopted ServiceNow but want help along the way, we have the answers you are looking for, and the solutions to help make your every step a success.

Read and download our brochure