Recognised for our work with the Scottish Borders Council (SBC) Social Care Transformation Programme improving adult social care services.

We are thrilled to have won at the Digital Health and Care Awards 2024, organised by Holyrood Magazine. The programme has empowered more than 350 front-line staff, by boosting efficiency through live, dynamic scheduling and routing. CGI won the Industry Collaboration Award for our work with the Scottish Borders Council (SBC) Social Care Transformation Programme.

The Pathfinder programme in Adult Social Care transformed the way that Scottish Borders Council deliver front line services to residents. The initial phase of the multi-year, Council-wide programme mobilised ​360 key front-line staff who were delivering almost 590,000 care visits annually over 4,730km of rural geography.

Real time dynamic scheduling and routing has made teams on the ground more efficient. Schedulers now monitor care provision in real-time and back-office operations have been transformed through system integration. Removal of duplicated effort in payroll processing means staff get paid accurately on the hours and mileages logged automatically through their shifts, meaning they can concentrate on delivering quality care. The service transformation ensures that front line carers have the right information, at the right time to deliver accurate and consistent care, supporting vulnerable individuals with improved quality of life, in their own homes, for longer.

These awards recognise the achievements of those working in the health, social care and housing sectors, whose innovation and creativity have put Scotland at the forefront of the digital revolution. Congratulations to all teams involved.

Digital health and care awards 2024 Scotland Team