Top trends and priorities focus on digitisation as a key lever for innovation

We met with 118 Insurance executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organisations. This year, executives are prioritising:

  • Accelerating digital modernisation to improve customer experiences and business models and address rising costs
  • Solving talent shortages with AI solutions and managed services
  • Applying improved data sources, predictive analytics and AI to mitigate impacts of weather disruptions
  • Redesigning technology operating models to meet growing regulatory pressures, increasing operational resilience and improving data security
conultants analyzing data displayed on tablet

Agile digital models are redefining pricing, underwriting discipline and risk selection

#1 macro trend
technology and digital acceleration
78%
cite operating models are highly impacted by digitisation
27%
report legacy systems modernisation and integration are key concerns

Insurers are shifting attention to political, climate and economic challenges

 

  • 70%
    cite challenges with changing political, fiscal and regulatory environments
  • 57%
    say climate risk assessment and management impacted most by climate change
  • 50%
    report challenges from evolving social demographics
  • 25%
    are making adjustments based on shifts in the world economic order

 

consultants using tablet in office

Digital leaders align operations, AI and cyber security strategies

46% of organisations generating expected results from their digitisation strategies—digital leaders*—share common traits that help them deliver superior performance. In Insurance, digital leaders:

Comsumer services attribute 1

Have highly aligned and integrated business and IT operations to execute strategy

+11pp

vs. others*

mechanical gear icon

Have a holistic AI strategy extending to the ecosystem

+24pp

vs. others*

Comsumer services attribute 2

Produce results from their data privacy and protection strategy extending to the ecosystem

+42pp

vs. others*

* “Digital leaders” are those producing expected results, and “others” are those building or launching their digital strategies.

pp = percentage points

 

 

At CGI, we enable Insurance leaders to scale AI, modernise business models and drive digital, human-centric transformation across operations, compliance and sustainability. Learn more about:

 

Managed IT Services  Artificial intelligence  Cyber security