The insurance industry is under increasing pressure to meet evolving regulations - including DORA, data privacy, and FCA standards. Failure to comply can result in substantial fines and lasting reputational damage. At the same time, the rising threat of cyber incidents is forcing insurers to prioritise the stability, security, and resilience of their IT estates.

Historically, these challenges have prompted large-scale digital transformation. However, the high costs and operational disruption of that approach are driving many organisations toward more pragmatic, incremental approaches. That’s where we come in.

Insurance consultant pointing at computer screen

Modern resilience frameworks built for insurers

At CGI, we provide a comprehensive structured framework for IT operational resilience that helps insurers strengthen performance and stability without full scale disruption.

Our solutions:

  • Seamlessly integrate modern and legacy systems
  • Improve observability across the IT environment
  • Drive continuous efficiency improvements
  • Minimise disruption through targeted, manageable change
  • Enable faster and smarter sharing of intelligence and data.

Our approach brings together secure hosting, advanced integration, and modern IT service management. We enable smooth communication between older systems and cloud platforms, supported by our 5-star service desk and employee experience solutions. We empower insurers to make data-driven decisions that are essential for long-term success in today’s financial services landscape.

With our trusted support, you can build the operational resilience you need to not only react to incidents, but to adapt, grow, and lead in a rapidly changing environment.

Delivering clear benefits

Faster and more accurate incident response

Automated detection, integrated runbooks, and real-time collaboration tools enable faster, more coordinated incident management. This reduces downtime, improves response accuracy, and supports continuous learning.

Disaster recovery that works when it counts

A well-practiced disaster recovery strategy, including replication, failover, and backup-as-a-service, ensures that businesses can recover swiftly and confidently. Regular simulations and rehearsals make recovery plans actionable and reliable.

Proactive risk management: predict, prevent, prepare

Continuous risk assessments, vulnerability scanning, and AI-driven insights help detect potential issues before they occur. This allows smarter investment decisions and measurable reductions in operational risk.

Stay ahead with cyber resilience

Active threat intelligence, real-time security threat feeds, vulnerability management, and cyber simulations prepare organisations to defend against and adapt to emerging threats.

 

Consistent system performance through operational stability

Proactive monitoring and adaptive capacity planning keep critical systems available, responsive, and scalable, even under pressure. This reinforces customer confidence and helps maintain business continuity.

Reduced human error and improved efficiency through automation

Automating patching, deployment, and recovery processes minimises the risk of manual error, accelerates incident resolution, and ensures consistent performance across the IT environment.

Optimising operations with less disruption

Targeted improvements, such as removing legacy bottlenecks and optimising hybrid delivery models, help insurers increase agility and resilience without the cost and disruption of full digital transformation.

 

 

 

Why CGI?

Our team of insurance experts have experience working for insurers and brokers, bringing deep industry insight into emerging trends and technologies to provide expert advice and help you solve current market challenges. 

Driven by CGI’s client proximity model, our local teams build strong, in-person relationships so you can trust us to deliver improvements that benefit your organisation, your employee, and your customers.

 

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8 out of 10

leading UK insurers partner with us

 

 

160+

Insurance clients globally

 

 

40+ years

of delivering Insurance excellence