01 September 2026 In this blog, Tom Infante explores how regulatory expectations are evolving, why recoverability is becoming the defining measure of operational resilience, and the practical steps organisations can take to strengthen recovery, governance and operational capability in an increasingly complex threat...
AI is accelerating transformation across the insurance industry, reshaping how organisations manage operations, serve customers and process information. AI agents are now embedded in claims platforms, underwriting systems, customer service tools, and document-intensive workflow applications, enabling significant gains in speed...
AI is accelerating transformation across the insurance industry, reshaping how organisations manage operations, serve customers and process information. AI agents are now embedded in claims platforms, underwriting systems, customer service tools, and document-intensive workflow applications, enabling significant gains in speed...
Early AI adoption in the insurance industry focused on efficiency, automation and cost reduction. But as AI becomes more deeply embedded in decision-making, from claims processing to customer engagement, the conversation is shifting. Speed alone is no longer the differentiator...
Early AI adoption in the insurance industry focused on efficiency, automation and cost reduction. But as AI becomes more deeply embedded in decision-making, from claims processing to customer engagement, the conversation is shifting. Speed alone is no longer the differentiator...
We work with insurers to modernise operations, strengthen technology foundations and prepare for a connected and data-driven future.
In this inaugural episode, CGI’s Thomas Rauschen and Daren Rudd explore a critical issue facing insurers today: Is artificial intelligence simply improving efficiency, or reshaping the insurance operating model?