A large international financial services company provides a range of services, including pensions, insurance, and banking, to millions of retail and corporate customers. With support distributed across several call centers and service portals, customers found it increasingly challenging to reach...
CGI helped Confused.com rapidly build and deploy a scalable machine learning capability, enabling the company to create, monitor, and retrain models with minimal intervention. This transformed Confused.com’s data science maturity, unlocking greater value from its data and accelerating innovation.
Fennia Mutual Insurance Company, a Finnish non-life insurance company with roots going back to 1882, continuously seeks to transform its business to offer the most customer-oriented services in the industry.