Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. In 2018, we conducted 97 in-person interviews with health and life sciences executives to learn more about their top trends and priorities.

Citizen digital expectations and cybersecurity continue as top concerns

Once again this year, transforming the patient and customer digital experience tops the industry trends for health and life sciences executives we interviewed, with a stronger showing than last year (94% up from 87%). Two notable strengthening trends are protecting data through cybersecurity and cyberprivacy, as well as interoperability standards, up 12% and 18% from 2017, respectively.

Digital strategies in development while emerging technologies gain momentum

Forty-five percent of health and life sciences executives we interviewed say they have a defined digital strategy in place, while 31% are starting to build such a strategy. For those leaders with a defined strategy, 12% have operationalized the strategy across the enterprise focused on the internal organization, while 59% are still building or launching one. Only 1% say they have operationalized a strategy that extends to their external ecosystem.

Culture change is top challenge to digital transformation

Cultural change and change management remains the top barrier to digital transformation for this sector, but with much greater emphasis, and is again followed by technology constraints.

Benchmarking internal IT and more

This year, business and IT executives interviewed ranked their satisfaction with their own IT organizations based on 10 key attributes of a world-class IT organization. IT leaders in this sector tend to score satisfaction higher than their business counterparts. Compared with the global average, IT rankings in this sector lag behind in the area of introducing innovation.

CGI can provide clients with a discussion of all available benchmarking, including each client’s positioning, on topics such as digital maturity, IT budgets, IT satisfaction, innovation investments and more.

Discover the insight

Download the 2018 CGI Client Global Insights health and life sciences summary infographic for additional trend information. We also invite you to request a copy of our full report and to arrange a personal discussion with a CGI expert for further analysis and insights.


Also see the 2017 CGI Client Global Insights industry summaries.