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Retail, consumer & services

CUSTOMER EXPERIENCE MANAGEMENT

Creating extraordinary customer experiences in the digital age

Success in retail hinges on providing the best possible customer experience across touchpoints. CGI helps clients leverage “phygital”—the combination of the physical and digital worlds—to offer seamless, innovative and personalized customer experiences.
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CUSTOMER EXPERIENCE MANAGEMENT
CGI Retail Suite
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CGI Retail Suite

2020 CGI Client Global Insights for Retail and Consumer Services
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2020 CGI Client Global Insights for Retail and Consumer Services

Related Services

  • Customer Relationship Management
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800+
customer experience management experts

Related CGI-developed software and methodologies

  • CGI Retail Xp360
    • Customer module
    • Engagement module
    • Stores module
We deliver integration services for both the physical and digital worlds, creating “phygital” customer experiences using a wide range of technologies, including mobile, the Internet of Things, cloud, beacons, MPOS/clientelling and wearables.

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