Creating extraordinary customer experiences in the digital age
Success in retail hinges on providing the best possible customer experience across touchpoints. CGI helps clients leverage “phygital”—the combination of the physical and digital worlds—to offer seamless, innovative and personalized customer experiences.
For
nearly
two
months,
French
consumers
have
been
confined,
and
retailers
have
become
their
sole
means
of
obtaining
supplies
during
this
time.
Faced
with
an
unprecedented
challenge,
Carrefour—a
leading
global
retailer—had
to
respond
quickly
by
securing
their
supply
chains,
ensuring
...
The whitepaper describes CGI’s two-part approach for accomplishing this: replatforming existing applications from bare-metal or virtual machines to containerized target environments and gradually eliminating huge monolithic applications by rebuilding their functionality as native cloud services.
We deliver integration services for both the physical and digital worlds, creating “phygital” customer experiences using a wide range of technologies, including mobile, the Internet of Things, cloud, beacons, MPOS/clientelling and wearables.
According
to
the
CGI
Client
Global
Insights,
executives
view
modernizing
their
application
portfolios
as
a
high
priority.
In
this
blog,
we
share
a
two-pronged
approach
for
accomplishing
this
daunting
objective:
...
In
2019,
we
conducted
in-person
interviews
with
153 client
executives
in
the
retail,
consumer
packaged
goods,
wholesale
and
consumer
services
sectors,
who
indicate
data
insight
and
omni-channel
services
as
the
driving
...
Retailers
that
are
thriving
in
today’s
disrupted
and
highly
competitive
environment
have
transformed
the
role
of
the
brick-and-mortar
store
to
effectively
bridge
the
gap
between
the
physical
and
digital
worlds.
...