2019-2020 Insights to Action snapshot: Retail and Consumer Services

In 2019, as presented in our CGI Client Global Insights, we spoke in person with more than 1,550 executives across 10 industries to gather their perspectives on the trends affecting their enterprises. CGI’s Insights to Action report presents the insights ...
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National Retail Federation (NRF) 2020: Retail’s Big Show

Meet CGI experts at the NRF 2020 Innovation Lab in New York City from January 11-14 and participate in our private roundtables to explore actionable solutions for optimizing operations and elevating customer experience to the next level.
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800+ customer experience management experts

Related CGI-developed software and methodologies

We deliver integration services for both the physical and digital worlds, creating “phygital” customer experiences using a wide range of technologies, including mobile, the Internet of Things, cloud, beacons, MPOS/clientelling and wearables.

Related media

2019 CGI Client Global Insights for Retail and Consumer Services

2019 CGI Client Global Insights for Retail and Consumer Services

From channel to customer: How an omni-channel experience is the key to the retail industry’s ...
From channel to customer: How an omni-channel experience is the key to the retail industry’s ...

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

Redefining your customer experience transformation strategy through innovation

Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. According to the UPS Pulse of the Online ShopperTM study, almost 3 out of 5 shoppers ...

CGI Retail Xp360 – Customer Module

Provide an improved customer experience by rewarding customers with tailored and personalized messages and offers. Our Customer module helps you to reinvent the customer experience, reducing time spent in check ...

CGI Retail Xp360 – Stores Module

Improve product and service deliverability by limiting any disruption in the intention to purchase. Our Stores module helps you to enhance in-store aggility, optimizing stock and receipt management and equiping ...