From channel to customer: How an omni-channel experience is the key to the retail industry’s success

Is the hype around the retail store being dead simply that, hype? Well, maybe. While the current role of the physical store may be dead, its usefulness, convenience and value are not. What is the new brick-and-mortar reality? ...
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Experience and expertise

800+ retail clients around the world
4,300+ professionals dedicated to the retail and consumer services industry
6 of the largest grocery chains improve customer experience through CGI

CGI helps leading retail and consumer services organizations adapt and remain competitive through business and technology transformation. Our comprehensive services use advanced technology to improve customer experience management, cybersecurity, omni-commerce, supply chain optimization, enterprise resource planning and more.

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Key partners

We work with leading technology partners to support the retail and consumer services industry, including:

U.S. Onshore IT Delivery

CGI's U.S. onshore IT services delivery centers help retail organizations diversify their IT sourcing models to reduce cost and risk with affordable managed services that are "made in America."  Learn more

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Introduction to video analytics at Power, an innovative electronics retailer in the Nordics

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CGI OnCue360

CGI OnCue360 is a mobile regulatory enforcement and field data collection offering that allows smartphones and tablets to capture compliance assessments in real time.