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Transforming Healthcare and Government Services with Human-Centered Design
February 7, 2025 The transformation of federal healthcare services is more than a technological upgrade—it’s a reimagining of how care is delivered. In an era where citizens and government employees expect seamless digital experiences, Human-Centered Design (HCD) has become a cornerstone for modernizing...
Enhancing Digital Transformation with Human-Centered Design
February 7, 2025 The landscape of government services is rapidly evolving. Agencies are replacing outdated paper-based processes and legacy applications with intuitive websites and mobile apps, AI-driven customer service enhancements, and integrated data ecosystems. But true digital transformation isn’t just about technology; it's...
Incremental modernization: a path forward for child support systems
February 7, 2025 When I was a state child support director, I faced a common dilemma. Our “modern” but already aging system, which I like to think of as a massive filing system with a calculator for all of our state’s child support...
Gridiron meets government: a winning AI playbook for public service
February 6, 2025 Like millions of others, I tuned in to football’s big game. As I witnessed the strategic plays and touchdowns cause wild fanfare on both sides, I couldn’t help but think of the unlikely parallel between championship football strategies and government...
Modernization for Mission Impact The Centers for Medicare & Medicaid Services (CMS) plays a vital role in ensuring access to quality healthcare for millions of Americans. Its mission—to transform lives through better health outcomes and equitable care—faces mounting pressure from...