Explore the 2023 insights of 1,764 executives

The 2023 CGI Voice of Our Clients shares findings from our one-on-one interviews with 1,764 executives across the industries and geographies we serve. These strategic conversations provide a unique view into how macro and industry trends affect business and IT priorities and investment plans. The findings reveal that digitization is driving business model reconfiguration at record levels, with two-thirds of executives saying it has a high impact on their organization, up nearly 10 percentage points over two years.

  • 92% of interviewed executives indicate they have digital strategies in place
  • 31% now extend those strategies to their external ecosystems.
  • 30% of those executives state that their organizations are producing expected results from their digital strategies; these organizations are identified as digital leaders.

Attributes of digital leaders

CGI’s research demonstrates that digital leaders are ahead of their peers in areas such as:

  • Aligning and integrating their business and IT organizations to support strategy
  • Increasing business model agility to adapt to digitization
  • Extending strategies for digitization, data and cybersecurity to their external ecosystems; and
  • Experiencing fewer challenges from their legacy systems and cultural change.

 Top trends and priorities cited by executives

Macro trends
  1. Technology and digital acceleration, notably rising customer and citizen digital expectations
  2. Changing social demographics, including aging populations and talent shortages
  3. Climate change, including the energy transition and the acceleration toward decarbonization
Top industry trends
  1. Cybersecurity
  2. Becoming digital to meet customer/citizen expectations
  3. Sustainability (New)
Top business priorities
  1. Improve customer/citizen experience
  2. Modernizing IT applications/infrastructure
  3. Cybersecurity
Top IT priorities
  1. Improve customer/citizen experience
  2. Modernize IT
    Digitize business processes

 

Voice of Our Clients by the numbers

8,000
business and IT leader interviews over the past 5 years
1 million
data points collected
54/46%
split between IT and business executives 
smiling clapping consultants around a desk

Discover what digital leaders do to accelerate results

This year, 92% of clients report that they have a digital strategy in place. The number who say their organization is producing expected results from those strategies, rose to 30%, up from 22% in 2022. Our analysis of this group of digital leaders reveals several common attributes: They are more agile, more closely align business and IT operations, modernize more applications, and see sustainability as core to creating future value.

 

Learn more about digital leaders