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Black
swan
events
such
as
the
COVID-19
pandemic
leave
business
with
little
time
to
think.
Actions
must
come
fast.
Products
and
services
must
continue
to
meet
customer
demand
in
...
Digital
connectedness
dominates
the
customer
experience.
As
digital
customers,
we
use
devices,
functioning
in
a
myriad
of
ways
to
research,
shop
and
purchase
basic
necessities,
including
consumer
healthcare
products
like
...
CGI helps Colorado Marketplace chart a path to sustainability with call center efficiencies, system upgrades and broker portal development.