Through this global, multi-lingual solution, CGI helps clients outsource their customer relationship processes to enhance the customer experience, increase efficiencies and cost-effectiveness, and improve time to market.
Business Process Services in the U.S.
Accelerating customer-centric digital organizations
Through industry expertise, emerging technologies, IP-based solutions and world-class contact centers, CGI helps clients become customer-centric organizations by driving omni-channel customer management while enhancing their enterprise functions.
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CGI serves as a scalable partner that is expert at helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative business process services include:
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Collections and billing
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Customer care
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Enterprise functions support (HR, finance, sales, facilities)
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IT help desk (desktop, infrastructure, application support)
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Quality, compliance and analysis
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Sales enrollment, order processing and provisioning
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Servicing, complaints and retention
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Vendor, employee and customer help desk
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