CGI serves as a scalable partner that is expert at helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative business process services include:
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Collections and billing
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Customer care
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Enterprise functions support (HR, finance, sales, facilities)
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IT help desk (desktop, infrastructure, application support)
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Quality, compliance and analysis
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Sales enrollment, order processing and provisioning
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Servicing, complaints and retention
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Vendor, employee and customer help desk
Related media
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In
rapidly
changing
times,
we
help
federal
agencies
solve
mission-critical
business
challenges,
design
the
plans
for
and
implement
the
transformations
to
their
desired
state.
We
leverage
emerging
technologies
and
data
...
- Local news
FAIRFAX,
Va.
;
Oct.
4,
2021
–
CGI
(NYSE:
GIB)
(TSX:
GIB.
A)
today
announced
the
reorganization
of
CGI
Federal
through
several
enhancements
designed
to
strengthen
...
- White Paper
In
2020,
we
conducted
in-person
interviews
with
198
client
executives
across
16
countries,
who
indicated
a
continued
focus
on
meeting
citizen
expectations.
Interviews
were
conducted
before
and
after
the
pandemic
...