Through this global, multi-lingual solution, CGI helps clients outsource their customer relationship processes to enhance the customer experience, increase efficiencies and cost-effectiveness, and improve time to market.
CGI Collections360 is a comprehensive managed service approach to collections and debt management, encompassing the management of software, business processes, underlying IT and planning into a single cohesive suite.

CGI serves as a scalable partner that is expert at helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative business process services include:

  • Collections and billing

  • Customer care

  • Enterprise functions support (HR, finance, sales, facilities)

  • IT help desk (desktop, infrastructure, application support)

  • Quality, compliance and analysis

  • Sales enrollment, order processing and provisioning

  • Servicing, complaints and retention

  • Vendor, employee and customer help desk

client global insights