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CGI serves as a scalable partner that is expert at helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative business process services include:
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Collections and billing
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Customer care
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Enterprise functions support (HR, finance, sales, facilities)
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IT help desk (desktop, infrastructure, application support)
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Quality, compliance and analysis
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Sales enrollment, order processing and provisioning
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Servicing, complaints and retention
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Vendor, employee and customer help desk
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2020 CGI Client Global Insights for Central and Federal Government
CGI Federal Cyber Threat Analysis Center
CGI
offers
a
full
suite
of
services
and
solutions
that
address
the
rapidly
changing
risks
throughout
the
IT
environment.
Built
around
the
three
principal
phases
of
a
project—assess,
build
and
...
Federal
agencies
have
a
complex
landscape
of
systems
and
data
that
require
a
dynamic
approach
to
managing
cybersecurity
risks
and
vulnerabilities.
Government
IT
enterprise
systems
and
data
are
susceptible
to
...
Vehicle enables CGI to continue delivery of digital transformation initiatives to all federal agencies over next 10 years