Auditor at work on PC in RPA environment

How to preserve auditability as RPA projects develop

kerry Kerry Canfield

April 17, 2019 Auditors are concerned with delivering an independent attestation that the processes and data under review adhere to relevant standards and results are accurate, timely, and secure. As agencies implement automation, those processes will take their place as potential subjects of...
elderly woman with smartphone

CMS targets customer satisfaction with mobile app

Laura Getz Laura Getz

April 10, 2019 Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. Consumers who order food delivery with a mobile app and look up their bank balances online expect the same convenience when they interact with a government...
innovation virtual reality

Necessity drives innovation; innovation is a necessity

Venkat_profile Venkat Kodumudi

April 3, 2019 We’ve all heard the old aphorism, “Necessity is the mother of invention.” While the provenance of the proverb is uncertain, its truth is not in doubt. One may consider the terms “invention” and “innovation” as synonymous, or at least very...
lafayette louisiana

Transforming Lafayette together: A public-private partnership in action

Will LaBar Will LaBar

March 21, 2019 Editor’s note: As part of our series spotlighting our onshore delivery centers, we reached out to a handful of the CGI members featured in our new videos. We asked them to share their experiences and expand on the story you...
STEM at CGI and Cigna at the American School for the Deaf

When STEM education is inclusive, everyone benefits

scott burghoff Scott Burghoff

March 20, 2019 We’re going through a bit of a quiet revolution in the technology industry at the moment. While much of the media spotlight in recent years has focused on digital transformation – large-scale seismic disruptions that are changing organizations and industries...
pill bottles

Sharing information to fight opioid misuse in the U.S.

Brad Schoffstall Brad Schoffstall

March 19, 2019 The opioid epidemic continues to grow in America. According to the National Safety Council , the chances of dying from an accidental opioid overdose are now higher than the risk of dying in an automobile accident—1 in 96 vs. 1...