Headset on call center desk

    A full-featured call-center solution

    CGI Atlas360, powered by Customer Advance, powers the full range of contact center processes, including customer contacts, call center operations and call routing and queuing, all to provide robust business office outsourcing for outstanding customer care.

    The tool uses generative AI and natural language processing (NLP), to quickly compose appropriate email responses to incoming inquires and for call center support.

      CGI Atlas360 Capabilities

      A more complete list of CGI Atlas 360’s capabilities:

      • Customer contacts
      • Call center operations
      • Call routing and queuing
      • Shipment processing and tracking
      • Employee administration services
      • Customer scheduling

      And, financial services management, including:

      • Project accounting
      • Payment processing services
      • Payment processing and tracking
      • Business and financial records management
      woman using phone headset

      Perspectives