The Centers for Medicare & Medicaid Services (CMS) administers programs to protect the health and ...
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A phased strategy toward the hybrid cloud
John Nemoto
2019-05-07 Any shift to a new IT architecture is difficult. Migrating to a hybrid cloud may be one of the most challenging moves, given the vast number of legacy processes and...
How to preserve auditability as RPA projects develop
Kerry Canfield
2019-04-17 Auditors are concerned with delivering an independent attestation that the processes and data under review adhere to relevant standards and results are accurate, timely, and secure. As agencies implement automation,...
How to preserve auditability as RPA projects develop
Sean Connell
2019-04-17 Auditors are concerned with delivering an independent attestation that the processes and data under review adhere to relevant standards and results are accurate, timely, and secure. As agencies implement automation,...
CMS targets customer satisfaction with mobile app
Laura Getz
2019-04-10 Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. Consumers who order food delivery with a mobile app and look up their bank balances online...
Necessity drives innovation; innovation is a necessity
Venkat Kodumudi
2019-04-03 We’ve all heard the old aphorism, “Necessity is the mother of invention.” While the provenance of the proverb is uncertain, its truth is not in doubt. One may consider the...
